Security Systems Support Engineer – Level 2

Interface Security Systems LLC; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Interface Systems LLC is seeking a Level 2 Security Technical Support Analyst to join its Customer Support Organization. The role focuses on fault isolation, repair, and service restoration for analog and IP-based security services, including CCTV, access control, fire, and intrusion solutions.

You will work with Level 1 teams and customers via ticketing, email, chat, and phone, guiding escalation, resolving complex issues, and maintaining strong client relationships.

Qualifications

• 1-2 years of practical tech support experience in a technology service provider.
• Experience troubleshooting CCTV, video, access control, and intrusion is a plus.
• Training or certification in Honeywell, DMP, or Bosch is preferred.

Responsibilities

• Lead and manage technical communication cycles with internal and external audiences.
• Perform fault isolation, repair, and service restoration for security systems.
• Coordinate with Field Operations, Network Engineering, and vendors to resolve incidents.
• Provide second point of contact for Interactive Video/Audio, CCTV, and Intercom lines of business.
• Maintain SLAs and conduct root-cause analysis to prevent repeat incidents.

Skills

CCTV troubleshooting

Video systems

Security access control

Customer support

Education

Technical training certificate

Tools

Honeywell training

DMP training

Bosch training

Job description

Interface Systems LLC is seeking a Level 2 Security Technical Support Analyst to join its Customer Support Organization. The role focuses on fault isolation, repair, and service restoration for analog and IP-based security services, including CCTV, access control, fire, and intrusion solutions.

You will work with Level 1 teams and customers via ticketing, email, chat, and phone, guiding escalation, resolving complex issues, and maintaining strong client relationships.