Level 2 Security Systems Support Technician

interfacesystems; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Interface Systems is seeking a Level 2 Security Technical Support professional to join our Customer Support Organization. The role focuses on fault isolation, repair, and service restoration while delivering first-class service for clients, enabling a seamless customer-driven experience for complex networks.

Responsibilities include leading technical communications, coordinating with internal teams, guiding fault isolation, maintaining enterprise client relationships, and providing real-time

Qualifications

• Experience providing technical support for security systems
• Strong written and verbal communication skills
• Ability to manage fault isolation and incident resolution

Responsibilities

• Lead and manage technical communication cycles, verbal and written
• Engage with diverse internal and external audiences including technical staff and management
• Guide and perform security fault isolation with field technicians or vendors
• Build and maintain enterprise client relationships to ensure confidence in the product
• Coordinate with cross-functional teams to drive fast fault isolation and resolution
• Act as secondary and primary contact for Customer and Field Engineer channels across lines of business
• Maintain understanding of security fundamentals and related platforms and configurations
• Participate in projects to deliver services per set objectives

Skills

Communication

Troubleshooting

Customer service

Cross-functional collaboration

Job description

Interface Systems is seeking a Level 2 Security Technical Support professional to join our Customer Support Organization. The role focuses on fault isolation, repair, and service restoration while delivering first-class service for clients, enabling a seamless customer-driven experience for complex networks.

Responsibilities include leading technical communications, coordinating with internal teams, guiding fault isolation, maintaining enterprise client relationships, and providing real-time