Security Systems Service & Support Analyst

Envera Systems; Bradenton (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Envera Systems is seeking a Service Support Analyst to diagnose and resolve issues across gate systems, IP cameras, and access control devices. You will perform remote troubleshooting, assist with credential changes, and document cases in Salesforce.

The role requires strong communication, independent work style, and the ability to triage hardware, network, and configuration problems in a fast-paced environment.

Qualifications

• 2-3 years of technical support, monitoring, or security-system experience with CCTV, access control, intrusion alarms, or IP-based devices.
• Strong knowledge of basic networking (IP addressing, device reachability, VPN/ISP connectivity, PoE).
• Experience with CCTV video retrieval, timestamp-based searches, exporting footage, and evidence packages.

Responsibilities

• Perform remote troubleshooting on IP-based devices (gates, DVR/NVRs, cameras, access controllers).
• Respond to access-control changes, update schedules, troubleshoot credential failures.
• Proactive system health checks; identify offline devices and network issues across cameras, gates, alarms, and access control.

Skills

Technical support

Salesforce

Networking basics

Security systems

Remote support

Education

High School diploma

Technical coursework

Tools

DVR/NVR platforms

IP cameras

Job description

Envera Systems is seeking a Service Support Analyst to diagnose and resolve issues across gate systems, IP cameras, and access control devices. You will perform remote troubleshooting, assist with credential changes, and document cases in Salesforce.

The role requires strong communication, independent work style, and the ability to triage hardware, network, and configuration problems in a fast-paced environment.