Security Supervisor - Third Shift

AJS Hotels; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Crowne Plaza Hotel - Louisville Airport is seeking a Security Supervisor to protect guests, associates, and assets while guiding a team of security officers. You will ensure safety protocols, coordinate incident reporting, and maintain a calm, professional presence during emergencies and busy periods.

The role requires prior security experience, strong interpersonal skills, and the ability to work under pressure in a fast-paced hospitality environment.

Qualifications

• Experience in a Security role is required.
• Computer literacy in Microsoft Windows applications required.
• CPR/First Aid certification desired.
• Professional presentation is essential.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to stay calm and courteous while focusing on guest needs.

Responsibilities

• Ensure the overall safety and security of guests, associates, and hotel premises.
• Oversee comprehensive training for new Officers.
• Monitor staff performance and activities.
• Complete daily reports and documentation.
• Identify and report hazardous conditions.
• Respond to emergency situations in a timely manner.
• Patrol the property and monitor surveillance equipment.
• Provide professional, friendly and engaging service.
• Investigate and report violations of law or hotel policy.
• Report and investigate accidents, complaints, and crisis situations.
• Conduct key control audits and maintain records.
• Maintain Daily Activity Reports.
• Assist guests regarding hotel facilities in an informative way.
• Follow department policies and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Security experience

MS Windows

Interpersonal skills

Problem solving

Professional presentation

Reliability

Team leadership

Guest service focus

Education

No formal education requirement

Tools

Microsoft Windows

Job description

With 420 hotels in 65 countries and $4 billion in annual revenue, the award-winning Crowne Plaza® Hotels & Resorts is one of the largest upscale hotel brands in the world.

We provide a premium hotel experience that helps high achieving professionals be at the top of their game. By combining seamless services and technology with the right facilities, we enable guests to be productive, feel successful and build meaningful relationships with their clients and colleagues while traveling for business.

As a Security Supervisor, you'll be providing protection, safeguarding, and security of assets, associates, guests, vendors and all visitors. In addition, you'll provide guidance to a team of security officers ensuring that all protocols and operations are executed in a timely and efficient manner.

Job Duties

• Ensure the overall safety and security of the hotel guests, associates and hotel premises
• Oversee comprehensive training for new Officers
• Monitor staff performance and activities
• Complete several types of reports on a daily basis
• Identify and correct, or report potentially hazardous conditions or situations
• Respond to emergency situations in a timely manner in cases of fire, accident and safety concerns
• Patrol the property and monitor surveillance equipment for suspicious activity
• Consistently offer professional, friendly and engaging service
• Ensure that any violations to law or hotel policy is investigated and reported
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous experience in a Security role required
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid desired
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Working Conditions

• Performing under various temperature conditions
• Heavy lifting
• Standing for extended periods
• Walking long distances
• Under variable noise levels
• Around dust and mite hazards
• Around fumes and odor hazards
• Around chemicals
• Required to wear a company-provided uniform when applicable
• Working around moving machinery/heavy equipment
• Slippery and uneven walking surfaces

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Must be able to lift and carry or otherwise move 25 pounds regularly
• Must be able to move safely over uneven or slippery surfaces in confined spaces
• Must be able to see and respond to dangerous situations
• Must have a good sense of balance, be able to bend and kneel
• Must have the ability to communicate with guests, management, and co-workers using verbal and written forms of communication

Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.