Security Officer

Hilton Garden Inn Chicago Downtown Riverwalk; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Garden Inn Chicago Downtown Riverwalk is seeking a Security Officer to monitor and patrol assigned areas, ensuring a safe environment for guests and staff. The role focuses on deterring threats to people and property and requires strong English communication, CPR certification, and reliable incident reporting.

Responsibilities include responding to guest inquiries, enforcing hotel policies, maintaining key control, and participating in safety initiatives.

Qualifications

• High school diploma or equivalent required.
• CPR certification required.
• Security or law enforcement experience preferred.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Meet service quality standards and assist guests professionally.
• Enforce hotelPolicies and procedures and maintain professional appearance.
• Conduct safety and security patrols of the property.
• Report unsafe conditions and incidents to management.
• Prepare shift and incident reports and logs.
• Handle lost and found items per hotel procedures.
• Assist with guest requests and maintain order and safety.
• Attend mandatory meetings.

Skills

English fluency

Communication skills

Public interaction

Observation skills

Patrol and safety

Education

High School Diploma

CPR Certification

Job description

Job Summary: Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities

Qualifications

Education & Experience:

• High School Diploma
• Security/law enforcement experience preferred.
• CPR Certification
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees

Physical requirements

• Standing/Walking/Patrolling grounds and hotel on asphalt, cement, carpet and gravel up to ten miles per day.
• Picking up trash, handling guest requests, assisting other employees.
• Hotel walk-through.
• Climbing stairs and ladders
• Handle luggage, packages, door locks, tools and flashlight
• Exerting up to 35- 75 lbs.

Mental requirements

• Accept opportunities to learn new skills, solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• Be alert to hazards and responsible in carrying out hotel's safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

Duties & Functions

Essential:

• Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality
• Ensure that policies and procedures are enforced.
• Ensure that property/facilities are energy efficient (conserving energy).
• Ensure/maintain key control.
• Maintain current CPR certification.
• Maintain work area clean and organized.
• Make safety and security patrols of property and facility. In a timely manner, report to management any unusual observations.
• Protect guests and employees from harm and prevent theft and/or destruction of property.
• Report all unsafe conditions immediately.
• Write shift reports, daily logs, and security incident reports.
• Process and log lost and found articles.
• Confront guests and employees involved in unsafe/illegal acts.
• Perform other duties as assigned by management.
• Attend mandatory meetings.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.