Security Supervisor

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Security Supervisor to join their dynamic team. This role is pivotal in ensuring the safety and security of guests and team members at a premier resort. You will oversee security operations, manage emergencies with professionalism, and contribute to an exceptional guest experience. The ideal candidate will possess strong communication skills, a keen sense of observation, and the ability to handle challenging situations with composure. Join a supportive environment that values your growth and offers a range of benefits, including flexible schedules and career development opportunities.

Benefits

Team Member Discounts

Flexible Schedules

Career Growth & Development

Insurance Benefits

401k Plan with Company Match

Vacation Pay

Sick Pay

Holiday Pay

Tuition Reimbursement

Team Member Lunch Program

Qualifications

• Ability to communicate effectively in English and handle emergencies.
• Knowledge of local area and transportation systems is helpful.

Responsibilities

• Supervise security operations and maintain safety of guests and staff.
• Handle emergencies, disturbances, and enforce rules professionally.

Skills

Customer Service

Emergency Response

Conflict Resolution

Communication Skills

Physical Stamina

Education

High School Diploma

Tools

Handheld Electronic Apparatus

Job description

Description

The Hilton Phoenix Resort at the Peak is looking for a FT - Overnight Security Supervisor to join our amazing Security Team!

Hours: Overnight - 11pm - 7:30am - shifts including weekends and holidays

Summary of Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

The Overnight Security Supervisor is responsible for maintaining the safety and security of the Resort, its guests, visitors, and Team Members, contributing to an exceptional guest experience. This role oversees security operations while also protecting and enforcing rules with professionalism and composure, effectively handling emergencies, misconduct, disturbances, and threats to life and property.

SUPPORTIVE FUNCTIONS:

• Supervise all investigations performed on shift.
• Provide accurate information to inquirers for directions and hours of operations.
• Receive, record and secure found property. Research and respond to guests inquiries for lost property.
• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
• Escort guests and employees as required to parking lots.
• Make recommendations and assist in decisions regarding staffing levels, and discipline on shift.
• Other duties as assigned by Supervisor.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 100 lbs. sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Knowledge of local area and transportation systems helpful. Must be