FT - Overnight Security Supervisor - Hilton Phoenix Resort at the Peak

Crescent Hotels & Resorts; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Security Supervisor to enhance guest safety and security at their resort. This role offers a unique opportunity to oversee security operations while contributing to an exceptional guest experience. Ideal candidates will possess effective communication skills, a strong sense of professionalism, and the ability to handle conflicts with composure. Enjoy competitive benefits including flexible schedules, career growth opportunities, and a supportive team environment. If you're passionate about safety and hospitality, this is the perfect role for you.

Benefits

Team Member and Family Room Discounts

Flexible Schedules

Career Growth & Development

Insurance Benefit Available

401k Plan and Company Match

Vacation Pay / Sick Pay

Holiday Pay

Tuition Reimbursement

$2.00 - Team Member Lunch Program

$300 Referral Program

Qualifications

• Must communicate effectively in English and maintain professionalism.
• Ability to handle conflicts and perform basic math is essential.

Responsibilities

• Maintain safety and security of the Resort and its guests.
• Supervise security operations and handle emergencies professionally.
• Assist guests with lost property inquiries and door lock issues.

Skills

Effective communication skills

Conflict resolution

Basic math skills

Knowledge of building layouts

Patience and tact

Job description

Description

The Hilton Phoenix Resort at the Peak is looking for a FT - Overnight Security Supervisor to join our amazing Security Team!

Hours: Overnight - 11pm - 7:30am - shifts including weekends and holidays

Summary of Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay - Full Time and Part Time Team Members
• Holiday Pay - Full Time Team Members
• Amazing Recognition Programs/Giving Back - Community Outreach
• Trip Reduction Program - Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 - Team Member Lunch Program
• $300 Referral Program

Role Overview

The Overnight Security Supervisor is responsible for maintaining the safety and security of the Resort, its guests, visitors, and Team Members, contributing to an exceptional guest experience. This role oversees security operations while also protecting and enforcing rules with professionalism and composure, effectively handling emergencies, misconduct, disturbances, and threats to life and property.

If you are outgoing, enjoy being outdoors, and are looking for great benefits, please join our team!

Supportive Functions

In addition to essential functions, this position may perform a combination of the following, with the percentage of time dedicated to each determined by management:

• Supervise investigations performed on shift.
• Provide accurate information to inquirers regarding directions and hours of operation.
• Receive, record, and secure found property; assist guests with lost property inquiries.
• Assist guests with door lock and safe issues using electronic devices.
• Escort guests and employees to parking lots as required.
• Make staffing and discipline recommendations.
• Other duties as assigned by Supervisor.

Job Knowledge, Skills, and Abilities

• Thorough knowledge of building layouts, function rooms, and surrounding area.
• Effective communication skills, patience, tact, and diplomacy.
• Ability to listen, speak, read, and write English clearly.
• Physical ability to stand, walk, sit, and perform essential functions for the shift's duration.
• Hearing and visual acuity to detect emergencies.
• Physical tasks including bending, kneeling, walking, and climbing stairs/ladders.
• Ability to work within extreme temperature ranges.

Required Skills and Abilities

Must communicate effectively in English, maintain professionalism, and be a team player. Knowledge of the local area is helpful. Ability to handle conflicts, perform basic math, and use computer systems accurately is essential.

Performance Standards

Maintain high standards of customer satisfaction, work habits, and safety/security protocols. Be adaptable, solve routine problems, and seek help when needed.

Adhere to security policies, especially regarding key control, chemical use, and hazard reporting.

Note

This description covers essential and some supportive functions but is not exhaustive. Duties may change at the company's discretion. Employment is at-will and not a contract.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.