SUPERVISOR - SECURITY

Hard Rock Casino Northern Indiana; Gary (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for Security to oversee safety and security operations. This role involves managing security activities, ensuring compliance with gaming regulations, and providing exceptional customer service. You will train and evaluate security personnel while safeguarding assets and patrons. If you have a passion for security and customer service, this is an excellent opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum one year of guest service experience required.
• Two years of progressive security operations and supervisory experience preferred.

Responsibilities

• Manage security activities to ensure safety of guests and team members.
• Train and evaluate security officers, ensuring compliance with regulations.

Skills

Customer Service

Security Operations

Report Writing

Communication

Education

High School Diploma

Security Certifications

Tools

Computer Applications

Communication Tools (Radios, Computers)

Job description

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Overview

The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all property. They ensure that all potential security violations are investigated, and corrective actions are taken while providing exceptional customer service.

Responsibilities

ESSENTIAL FUNCTIONS:

• Assist the shift manager with the overall security of the casino and coordinate security efforts to safeguard company assets, employees, and patrons in accordance with the Internal Control Submissions and Indiana Gaming Commission rules during the assigned shift.
• Responsible for assigned security posts, including guarding transfer of money, chips, and jackpots, performing hopper fills, table fills, and table credits.
• Train, evaluate, and recommend disciplinary actions for officers.
• Patrol premises to discourage inappropriate behavior and take necessary action.
• Write investigative and incident reports.
• Address individuals not wearing a Commission Badge in non-public areas or unauthorized persons in restricted areas.
• Assume overall responsibility for security operations during the absence of the Security Shift Manager.
• Perform other duties as assigned and adhere to all Indiana Gaming Regulations.

Non-essential Job Functions

• Attend seminars when needed.

Qualifications

High School Diploma or equivalent required, with a minimum of one year of guest service experience or an equivalent combination of education and experience. Two years of progressive security operations and supervisory experience preferred.

Additional Details

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain valid licenses/certifications per Federal, State, and Gaming regulations.
• Must pass background check and drug screening.
• Prior experience in the Gaming industry is strongly preferred.
• Must be at least 21 years old.
• Ability to obtain CPR/AED certification and pass Blood Borne Pathogen training.

Knowledge Of

• Computer applications for report writing.
• County and state ordinances.
• Electronic, video, and alarm systems.
• Investigative procedures and confidentiality.

Ability To

• Work various shifts and events.
• Communicate effectively and courteously in English.
• Use communication tools such as radios and computers.
• Stand for extended periods.
• Work within company policies and guidelines.