Security Supervisor

Emerald-Queen-Hotel-&-Casino; Fife (WA); On-site; USD 73,418,000 - 76,447,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Emerald Queen Casino seeks a Security Supervisor to lead the security team on the casino floor, coordinate patrols, and enforce regulatory compliance. You will document incidents, coordinate with law enforcement, and uphold confidentiality and visitor safety.

The role requires two+ years in security, one year supervisory experience, and a valid Washington license. Pre-employment drug testing applies; Emerald Queen Casino is an Equal Opportunity Employer.

Qualifications

• High School diploma or GED required.
• Two+ years in security or law enforcement.
• One year supervisory experience preferred; gaming experience required.
• Valid Washington State driver’s license; must provide DMV record.

Responsibilities

• Maintain a visible security presence and patrols to deter activity.
• Respond to emergencies, provide first aid, and secure scenes.
• Train security staff and enforce gaming policies and procedures.
• Assist with loss prevention and risk management; report irregularities.

Skills

Supervisory experience

Patrols

Incident response

Compliance training

Communication

First aid

Gaming regulations

Documentation

Education

High School diploma

Some college courses

Job description

The Security Supervisor provides leadership and support to the security team, ensuring a safe and secure environment for guests and employees through active training, guidance, and maintaining a visible presence. They supervise regular patrols to deter suspicious activity, manage access control by verifying credentials, and respond swiftly and calmly to emergencies such as fires, injuries, thefts, and alarms, offering first responder assistance as needed. This role involves securing and documenting incident scenes, gathering statements, preserving evidence, and ensuring compliance with all policies, regulations, and laws. The Security Supervisor collaborates with law enforcement, fire departments, and management to address criminal activity or emergencies, prevents loss by enforcing policies and addressing irregularities, and resolves customer concerns effectively. They maintain a thorough knowledge of casino properties, events, and gaming regulations while safeguarding confidential information and performing additional duties, including stepping into other security roles as needed, to uphold a secure and welcoming environment.

Pay begins at $25.57 and increases to $26.71 upon successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

ESSENTIAL JOB FUNCTIONS:

Security Presence & Patrols:

Maintain a visible presence, perform patrols, and control access to ensure safety and prevent suspicious activity.

Incident Response & Reporting:

Respond to emergencies, provide first aid, secure incident scenes, and report to authorities as needed.

Training & Compliance:

Train security staff and enforce gaming regulations, policies, and procedures.

Loss Prevention & Risk Management:

Prevent loss by reporting irregularities and collaborating with management and Tribal Gaming Agents.

Administrative Duties:

Complete reports, resolve customer challenges, and perform other assigned tasks.

MINIMUM REQUIREMENTS:

• High School diploma or GED equivalent is required
• Some college courses in law enforcement or related field is preferred
• At least two or more years experience in law enforcement or security is required
• One year of supervisory experience preferred. Gaming experience required
• Valid Washington State Driver’s license. Ability to be insured and bonded.
• Excellent driving record; must provide a recent copy of driving record from the Department of Motor Vehicles.
• Additional education or related experience may substitute for the minimum requirements.

COMPETENCIES:

The Security Supervisor brings extensive knowledge of casino operations, security protocols, fire inspection procedures, surveillance systems, incident documentation, and tribal-state compact regulations. Strong skills in problem-solving, computer proficiency, radio communication, report writing, crowd management, observation, customer service, and organizational efficiency are essential to this role. The position requires the ability to provide training, communicate effectively, handle high-stress situations, maintain control during incidents, multitask efficiently, and ensure accurate reporting and thorough inspections, all while upholding professionalism, confidentiality, and strict adherence to policies and procedures.

PHYSICAL REQUIREMENTS:

• prolonged periods of standing and walking
• use of eye sight; hand and finger dexterity
• working around loud noises
• bending, stooping, climbing stairs, reaching, crawling, pushing, and lifting or carrying up to 75 pounds
• performing duties indoors on the gaming floor in a crowded, smoke-filled environment and outside throughout the casino grounds in various types of weather conditions

Additional Requirements:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Qualifications

Licenses & Certifications

Required

RESPONSIBLE GAMING

PATH

MOAB

BLOOD BORNE PATHOGENS

PROGRESSIVE DISCIPLINE

SEXUAL HARRASSMENT

Customer Service

TITLE 31 SARC

CPR First Aid

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.