Front Desk Agent

Emerald-Queen-Hotel-&-Casino; Fife (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Emerald Queen Casino is seeking a Front Desk Agent to greet guests, assist with check-in, and answer questions about hotel operations. The role includes handling cash/credit transactions and selling gift shop items while maintaining guest records.

This full-time position offers employer-paid medical, dental, vision and life insurance benefits. Candidates must have a high school diploma or GED and at least one year in hospitality; MS Office and basic arithmetic skills are required, with PMS

Qualifications

• High School Diploma or GED equivalent required.
• Minimum one year experience in hotel industry is required.
• Working knowledge of MS Office Suite.
• PMS experience (preferred).
• Must know and use proper English including grammar, spelling, punctuation, vocabulary, and have basic arithmetic skills.

Responsibilities

• Greet and assist with the registration process for guests.
• Answer questions pertaining to hotel operations.
• Handle cash and credit transactions and sell gift shop items.
• Maintain accurate guest information and perform other duties as assigned by the department manager.

Skills

Customer service

MS Office

PMS experience

English grammar

Education

High School Diploma or GED

Job description

The Front Desk Agent is responsible for providing superior guest service to patrons of our hotel casino by greeting and assisting with the registration process and answering questions pertaining to the hotel operations. Additional duties include responsible for handling of cash and credit transactions, selling of gift shop items and maintaining accurate guest information. Performs additional job duties as assigned by the department manager.

Starts at $20.46/hr and increases to $21.59/hr at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

Education

• High School Diploma or GED equivalent required

Experience & Requirements

• Minimum one year experience in hotel industry is required
• Working knowledge of MS Office Suite
• PMS experience (preferred)
• Must know and use proper English including grammar, spelling, punctuation, vocabulary, and have basic arithmetic skills

Physical Requirements

• Must be able to stand for longer than 8 hours
• The ability to lift up to 40 pounds
• Mobility to climb stairs on a routine basis
• Must be able to tolerate a smoke filled environment

Additional Requirements

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Qualifications

Licenses & Certifications

Required

RESPONSIBLE GAMING

Customer Service

SEXUAL HARRASSMENT

TITLE 31 SARC

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.