Security Project Coordinator

Pavion; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Pavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit in Louisville, KY.

Qualifications

• High School Diploma
• 2+ years of customer service, dispatch and/or tech support experience

Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non‑warranty ownership of all billable items and services incurred to complete a service scope

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Pavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit in Louisville, KY.