Project Coordinator

Pavion Corp; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Pavion Corp in Louisville, KY is seeking a Project Coordinator to join our security group. You will respond to end-user issues via phone and email, provide instruction, and coordinate security projects including CCTV systems.

The role requires 2+ years in customer service or dispatch, strong multitasking and documentation skills, and the ability to manage schedules and budgets. Office-based position with exposure to field operations.

Qualifications

• High School Diploma
• 2+ years of customer service, dispatch and/or tech support experience
• Experience navigating ticketing systems
• Experience managing schedules
• Strong multitasking and documentation skills
• Detail oriented and analytic problem solving

Responsibilities

• Respond to end user/customer‑reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non‑warranty ownership of all billable items and services incurred to complete a service scope

Skills

Customer service

Dispatch

Tech support

Multitasking

Documentation

Analytical thinking

Mechanical aptitude

Communication

Education

High School Diploma

Tools

Ticketing system

Scheduling software

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting‑edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future‑ready solutions tailored to meet and exceed our clients’ needs.

Pavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit.

Position Responsibilities

• Respond to end user/customer‑reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non‑warranty ownership of all billable items and services incurred to complete a service scope

Basic Qualifications

• High School Diploma
• 2+ years of customer service, dispatch and/or tech support experience

Preferred Qualifications

• Able to navigate computer based ticketing system
• Experience managing schedules
• Strong multi‑tasking and documentation skills
• Detail oriented and analytic problem solver
• Mechanical/technical aptitude
• Customer service attitude
• Ability to multi‑task under pressure
• Time management and ability to meet deadlines

Physical Requirements

• Ability to commute to the office for each work shift
• Ability to work in a stationary position for an extended period of time
• Manual dexterity and ability to operate computer keyboards, work phones, and other office equipment with precision
• Ability to read small text on documents or computer screens
• Ability to utilize a computer, work phone, keyboard, email, etc. for a full work shift to document data and address customer technical issues

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.