Security Shift Supervisor — Guest Service & Compliance

PENN Entertainment, Inc.; Columbus (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Casino Security Supervisor in Columbus, OH. This role provides daily supervision of security staff, enforces policies, and supports guest safety and compliance with laws and internal controls.

Initial placement aligns with experience; the total rewards package may include medical coverage, retirement benefits, and an annual bonus. The position emphasizes teamwork and excellence in service while protecting guests and assets.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• One to two years of Casino Security experience.
• Proficient in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.

Responsibilities

• Provide guidance and daily supervision to staff in the department; support and administer operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate with manager any scheduling concerns with a focus on guest satisfaction.
• Enforce internal control policies and procedures.
• Enforce underage gambling and drinking laws.
• Maintain safety and inspection reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Report guest and team member concerns and complaints to management.
• Ensure security officers adhere to uniform dress and grooming standards.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Support compliance with departmental budgets.
• Promote and demonstrate superior customer service in line with standards and programs.

Skills

Microsoft applications

Education

High School Diploma or GED

Job description

PENN Entertainment, Inc. is seeking a Casino Security Supervisor in Columbus, OH. This role provides daily supervision of security staff, enforces policies, and supports guest safety and compliance with laws and internal controls.

Initial placement aligns with experience; the total rewards package may include medical coverage, retirement benefits, and an annual bonus. The position emphasizes teamwork and excellence in service while protecting guests and assets.