Security Shift Supervisor

WOMEN IN NEED INC; New York (NY); On-site; USD 34,440 - 39,950; Full time

Job summary

WOMEN IN NEED INC in New York seeks an experienced Security Shift Supervisor to oversee security operations across our shelter programs and ensure a safe, welcoming environment for residents, staff, and visitors.

You will supervise Security Guards and Residential Aides, conduct patrols, coordinate drills, handle incidents, and support day‑to‑day shelter operations, while maintaining calm decision‑making during emergencies.

Qualifications

• High School Diploma or GED required; additional education preferred.
• Valid NYS Security Guard License required.
• Valid NYS Fire Safety Certification (F80/F58) required.
• First Aid/CPR certification current or ability to maintain.
• 2–3 years of experience in social services, shelter services, or security.
• 1–2 years of supervisory experience leading frontline staff.

Responsibilities

• Supervise, coach, train, and support staff during shifts.
• Oversee intake, orientation, and resident connections to services.
• Conduct routine shelter patrols and monitor safety procedures.
• Coordinate and conduct fire drills, roll calls, evacuations, and trainings.
• Investigate incidents and prepare written reports.
• Provide crisis intervention and notify leadership as needed.
• Review logs, sign-in sheets, and resident records daily.
• Maintain familiarity with equipment and potential facility risks.
• Complete client intake documentation in the DHS database.
• Support confidential investigations involving staff or residents.

Skills

Supervisory experience

Leadership

Communication

Emergency response

Crisis intervention

Documentation

Education

High School Diploma or GED

Tools

CCTV

Security monitoring systems

Job description

Lead Security Operations That Help Families Thrive

$27.05/Hour

Valid NYS Security Guard License & F80/F58 Fire Safety Certification Required

THE ROLE

Win is seeking an experienced and motivated Security Shift Supervisor to oversee security operations within our shelter programs and ensure a safe, secure, and supportive environment for residents, staff, and visitors. In this leadership role, you will supervise Security Guards and Residential Aides, coordinate emergency preparedness efforts, investigate incidents, and support day‑to‑day shelter operations.

WHAT YOU WILL DO

• Supervise, coach, train, and support Residential Aides and Security Guards during assigned shifts.
• Assist with the intake process and help orient new residents to the shelter environment.
• Identify residents with immediate service needs and connect them to appropriate support staff.
• Conduct routine patrols of the shelter, surrounding property, and perimeter.
• Monitor facility safety and ensure compliance with security procedures and house rules.
• Coordinate and conduct fire drills, roll calls, emergency evacuations, and related training.
• Investigate incidents, gather information, and prepare detailed written reports.
• Provide crisis intervention and notify appropriate leadership of actions taken.
• Review daily logs, attendance records, visitor sign‑in sheets, and resident logs.
• Conduct vertical patrols and inspections throughout the facility.
• Monitor and report signs of substance use, child abuse, criminal activity, or other safety concerns.
• Maintain familiarity with building systems, safety equipment, and potential facility risks.
• Complete client intake documentation and reports within the DHS database.
• Support confidential investigations involving residential and security staff.

WHO YOU WILL BE

• High School Diploma or GED required; additional education or training is preferred.
• Valid New York State Security Guard License required.
• Valid NYS Fire Safety License (F80 or F58) required.
• Current First Aid/CPR certification required or ability to maintain certification.
• 2–3 years of experience in social services, shelter services, residential operations, or security environments.
• 1–2 years of supervisory experience leading frontline staff.
• Strong understanding of safety, security, and emergency response procedures.
• Experience utilizing CCTV and security monitoring systems.
• Ability to remain calm and make sound decisions during emergencies and crises.
• Strong leadership, communication, documentation, and organizational skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.