Security Shift Supervisor

Women In Need, Inc. (Win); New York (NY); On-site; USD 30,742 - 43,785; Full time

Job summary

Women In Need, Inc. (Win) seeks a Lead Security Operations Supervisor for shelter programs in New York. You will supervise Security Guards and Residential Aides, coordinate drills, investigate incidents, and support daily shelter operations to keep residents and staff safe.

The ideal candidate holds NYS Security Guard License, NYS Fire Safety License (F80/F58), First Aid/CPR, and 2–3 years in social services or security, with 1–2 years of supervisory experience.

Qualifications

• Must hold NYS Security Guard License.
• Must hold NYS Fire Safety License (F80/F58).
• First Aid/CPR certification required.
• 2–3 years in social services, shelter services, residential operations, or security.
• 1–2 years of supervisory experience.

Responsibilities

• Supervise, coach, train, and support staff during shifts.
• Assist with intake and orient residents to the shelter.
• Identify residents with service needs and connect to staff.
• Conduct routine patrols of the facility and perimeter.
• Monitor safety and ensure compliance with procedures.
• Coordinate and conduct drills and training for emergencies.
• Investigate incidents and prepare written reports.
• Provide crisis intervention and inform leadership as needed.
• Review logs and attendance records daily.
• Conduct vertical patrols and inspections of the facility.
• Report signs of safety concerns or misconduct promptly.

Skills

Leadership

Communication

Documentation

Organizational skills

Education

High School Diploma or GED

Tools

CCTV

Job description

Lead Security Operations That Help Families Thrive

$27.05/Hour

Valid NYS Security Guard License & F80/F58 Fire Safety Certification Required

THE ROLE

Win is seeking an experienced and motivated Security Shift Supervisor to oversee security operations within our shelter programs and ensure a safe, secure, and supportive environment for residents, staff, and visitors. In this leadership role, you will supervise Security Guards and Residential Aides, coordinate emergency preparedness efforts, investigate incidents, and support day-to-day shelter operations.

What You Will Do

• Supervise, coach, train, and support Residential Aides and Security Guards during assigned shifts.
• Assist with the intake process and help orient new residents to the shelter environment.
• Identify residents with immediate service needs and connect them to appropriate support staff.
• Conduct routine patrols of the shelter, surrounding property, and perimeter.
• Monitor facility safety and ensure compliance with security procedures and house rules.
• Coordinate and conduct fire drills, roll calls, emergency evacuations, and related training.
• Investigate incidents, gather information, and prepare detailed written reports.
• Provide crisis intervention and notify appropriate leadership of actions taken.
• Review daily logs, attendance records, visitor sign-in sheets, and resident logs.
• Conduct vertical patrols and inspections throughout the facility.
• Monitor and report signs of substance use, child abuse, criminal activity, or other safety concerns.
• Maintain familiarity with building systems, safety equipment, and potential facility risks.
• Complete client intake documentation and reports within the DHS database.
• Support confidential investigations involving residential and security staff.

Who You Will Be

• High School Diploma or GED required; additional education or training is preferred.
• Valid New York State Security Guard License required.
• Valid NYS Fire Safety License (F80 or F58) required.
• Current First Aid/CPR certification required or ability to maintain certification.
• 2-3 years of experience in social services, shelter services, residential operations, or security environments.
• 1-2 years of supervisory experience leading frontline staff.
• Strong understanding of safety, security, and emergency response procedures.
• Experience utilizing CCTV and security monitoring systems.
• Ability to remain calm and make sound decisions during emergencies and crises.
• Strong leadership, communication, documentation, and organizational skills.

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