Security Shift Manager: Lead & Protect Guests

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment’s security team at Charles Town oversees the daily operations of a designated shift, ensuring safety and compliance with all policies. You will supervise staff, manage schedules, and contribute to budgeting while maintaining excellent guest service and security standards.

The role requires experience in casino security, strong organizational and communication skills, and the ability to handle incidents professionally. Weekend and holiday hours are required.

Qualifications

• Bachelor’s degree or equivalent security experience.
• Comprehensive knowledge of security protocol.
• Proficient in Microsoft Office.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.

Responsibilities

• Supervise staff and manage daily operations of a designated Security shift.
• Assist in creating schedules, manage labor costs, staffing objectives, and guest satisfaction.
• Assist in budgeting for the department and report budget concerns to management.
• Promote and demonstrate superior customer service per standards and programs.
• Train shift personnel in emergency operating procedures.
• Enforce internal control policies including underage gambling and drinking laws.
• Maintain safety and inspection reports for the property and conduct post inspections.
• Transfer Table Games fills and credits; prepare security incident reports and logs.
• Respond to guests and team member concerns and solve problems with professionalism.
• Interact with regulatory, fire/rescue and law enforcement agencies.
• Ensure officers adhere to dress and grooming standards; ensure regulatory compliance and report issues.
• Maintain confidentiality in all departmental matters.
• Ability to work 8P-4A including weekends and holidays.

Skills

Security awareness

Organizational skills

Communication skills

Report writing

Presentation skills

Guest and staff diplomacy

Interpersonal conflict resolution

Education

Bachelor’s degree (B.A/B.S.)

Casino Security experience (4+ years)

Tools

Microsoft Office

Job description

PENN Entertainment’s security team at Charles Town oversees the daily operations of a designated shift, ensuring safety and compliance with all policies. You will supervise staff, manage schedules, and contribute to budgeting while maintaining excellent guest service and security standards.

The role requires experience in casino security, strong organizational and communication skills, and the ability to handle incidents professionally. Weekend and holiday hours are required.