71-251 Security Shift Supervisor

Ute Mountain Casino Hotel; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Ute Mountain Casino Hotel seeks a Security Shift Supervisor to oversee daily security operations, respond to incidents, and lead ambassadors on the casino floor. You will coordinate with surveillance, hotel, and gaming teams while maintaining safety and exceptional guest service.

The role requires 2+ years in casino, tribal, or law enforcement security, plus at least 6 months in a supervisory capacity. Flexibility for nights, weekends, and holidays is essential.

Qualifications

• Minimum 2+ years of casino/tribal or law enforcement security experience.
• 6 months of supervisory or lead experience preferred.
• Proven experience responding to emergencies and resolving guest or personnel conflicts in a professional manner.

Responsibilities

• Emergency and incident response: address medical/security/behavioral incidents and document actions.
• Training, coaching, and performance monitoring: onboard and train, de-escalate, provide coaching.
• Patrol and safety oversight: conduct patrols, secure areas, report hazards.
• Team supervision and shift coordination: assign posts, monitor breaks, adjust coverage.
• Report review and documentation: review incident reports and logs, provide feedback.
• Cross-departmental communication and support: coordinate with other departments to address concerns.
• Leadership presence and guest relations: maintain a visible leadership presence and excellent guest service.

Skills

Security procedures

Emergency protocols

Report documentation

Lead by example

Calm under pressure

Verbal de-escalation

Conflict resolution

Guest service

Train others

Communication equipment

Security systems

Microsoft Office

Learn new systems

Written communication

Verbal communication

Shift coverage coordination

Performance evaluation

Staff training support

Education

High school diploma

GED

Criminal justice coursework

Security management coursework

Emergency response coursework

Job description

Summary/Objective

The Security Shift Supervisor is responsible for overseeing daily shift operations within the Security Department to ensure the safety of guests, employees, and property. This role provides immediate leadership during the assigned shift, including responding to incidents, coordinating with law enforcement and EMS, and supporting the team with guidance, training, and oversight. The Shift Supervisor is expected to lead by example, provide excellent customer service, and ensure that all duties are carried out in accordance with casino policies, tribal regulations, and department protocols.

Key Accountabilities

Emergency and Incident Response

Respond to medical, security, or behavioral incidents in real time. Direct and coordinate scene activity, assist first responders, gather statements, and ensure accurate documentation. Escalate critical events to the Security Manager, the Director – Security & Surveillance, or Executive Leadership as needed.

Training, Coaching, Disciplining, and Performance Monitoring

Support onboarding and continuous training efforts, with emphasis on de-escalation, emergency protocols, established SOPs, and professional guest service. Observe and assess ambassador performance during shift operations. Address minor issues through coaching, and report significant concerns or patterns to management. Assist with verbal or written corrective actions as directed.

Patrol and Safety Oversight

Conduct routine and unscheduled patrols of the casino floor, hotel, parking areas, and surrounding property. Ensure all areas are secure, accessible only by authorized personnel, and free of hazards. Respond to and report unsafe conditions or policy violations. Monitor patrol logs for accuracy and legibility.

Team Supervision and Shift Coordination

Assign daily posts, monitor breaks, and ensure proper shift coverage. Adjust coverage in real time as needed based on call-outs, incidents, or operational priorities. Serve as the first line of leadership and support for ambassadors during assigned shifts.

Report Review and Documentation

Review ambassador-written incident reports and daily activity logs for clarity, accuracy, and completion. Submit shift summaries and provide feedback to management regarding report quality or follow-up needs.

Cross-Departmental Communication and Support

Coordinate with Surveillance, Hotel, Slots, Gaming, or other departments as needed to address guest or staff concerns. Communicate clearly and diplomatically to uphold departmental expectations while supporting guest satisfaction.

Leadership Presence and Guest Relations

Maintain a visible and composed leadership presence on the floor. Engage with guests and team members respectfully and professionally, modeling the departments commitment to safety, customer service, and de-escalation.

Qualifications

General

• - Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
• - Must possess a valid drivers license and be insurable under company policy.
• - Must demonstrate professionalism, reliability, accountability, and attention to detail
• - Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.
• - Ability to work flexible hours including nights, weekends, and holidays

Education

• - High school diploma or GED required.
• - Additional coursework or certification in criminal justice, security management, or emergency response preferred but not required.

Experience

• - Minimum of 2 years of casino, tribal, or law enforcement security experience required.
• - At least 6 months of supervisory or lead experience preferred.
• - Proven experience responding to emergencies and resolving guest or personnel conflicts in a professional manner.

Knowledge, Skills, and Abilities (KSAs)

• - Strong working knowledge of security procedures, emergency protocols, and report documentation.
• - Proven ability to lead by example and remain calm under pressure.
• - Skilled in verbal de-escalation, conflict resolution, and guest service.
• - Ability to train others and provide constructive coaching in the moment.
• - Proficiency in using communication equipment, security systems, and Microsoft Office Suite.
• - Ability to learn new systems and technologies as required to ensure the continued progress of the department.
• - Strong written and verbal communication skills. Fluent in English.
• - Ability to coordinate shift coverage, evaluate performance, and support training initiatives.