Security Shift Lead — Incident Command & Zoo Ops

San Antonio Zoo; San Antonio (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

San Antonio Zoo is seeking a Security Shift Lead to act as the on-duty operational leader for the assigned shift, directing daily security operations, supervising Officers and Dispatch personnel, and ensuring safety and guest service across the zoo.

You will conduct briefings, assign posts, monitor radio, CCTV, and alarms, coordinate emergency responses with EMS, SAPD, SAFD, and other agencies, and maintain documentation while supporting training and a positive work environment.

Qualifications

• Minimum 3 years of progressively responsible security or related experience with leadership.
• High School Diploma or GED required.
• Texas DPS Non-Commissioned Security Officer Registration (Level II) required.

Responsibilities

• Supervise Security Officers and Dispatch personnel on assigned shifts.
• Lead shift briefings and communicate priorities.
• Direct daily security operations across Zoo property.
• Respond to incidents and coordinate with emergency services.
• Prepare and review incident reports and logs.

Skills

Security leadership

Emergency response coordination

Radio & CCTV operation

Staff supervision

Communication

Education

High School Diploma or GED

Tools

Texas DPS Non-Commissioned Security Officer Registration (Level II)

Job description

San Antonio Zoo is seeking a Security Shift Lead to act as the on-duty operational leader for the assigned shift, directing daily security operations, supervising Officers and Dispatch personnel, and ensuring safety and guest service across the zoo.

You will conduct briefings, assign posts, monitor radio, CCTV, and alarms, coordinate emergency responses with EMS, SAPD, SAFD, and other agencies, and maintain documentation while supporting training and a positive work environment.