Security Shift Lead - Dynamic Downtown Houston Venue

Securitas Security Services USA, Inc.; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Securitas Security Services USA, Inc. in Houston, TX is seeking a Security Shift Lead to oversee security operations at a premier downtown venue. You will supervise Security Officers, maintain a safe and welcoming environment, and ensure daily operations run smoothly.

The ideal candidate combines hands-on leadership with strong customer service, incident response, and decision-making skills in a fast-paced setting.

Qualifications

• Must be 21 years of age or older.
• Valid Driver’s License with an acceptable driving record.
• High School Diploma or GED.
• Previous security, hospitality, customer service, retail, venue, or public-facing experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong verbal and written communication skills.
• Ability to complete required reports and documentation.
• Ability to successfully complete all required background screening and training requirements.
• Reliable attendance and dependable transportation.

Responsibilities

• Provide direct supervision and guidance to Security Officers during assigned shifts.
• Conduct shift briefings and communicate daily objectives, assignments, and operational updates.
• Monitor officer performance and ensure all post orders, policies, and procedures are followed.
• Lead by example through professionalism, accountability, and strong customer service.
• Assist with coaching, training, and development of security personnel.
• Monitor and patrol interior and exterior areas to ensure the safety of visitors, tenants, employees, and guests.
• Oversee access control procedures and maintain awareness of activity throughout the property.
• Respond promptly to incidents, disturbances, emergencies, and security concerns.
• Conduct routine inspections and security checks throughout the facility.
• Complete incident reports, activity logs, and other required documentation accurately and professionally.
• Assist with crowd management during peak business hours, special events, and public gatherings.
• Provide exceptional customer service to visitors, tenants, and vendors.
• Serve as a visible and approachable security presence.
• Address questions, concerns, and complaints professionally and respectfully.
• Help create a welcoming environment while maintaining security standards.
• Act as the primary point of contact for on-duty officers during assigned shifts.
• Communicate effectively with management, property personnel, contractors, and emergency responders.
• Ensure important information and operational updates are relayed accurately to team members.

Skills

Leadership

Customer service

Communication

Reliability

Team supervision

Education

High School Diploma or GED

Job description

Securitas Security Services USA, Inc. in Houston, TX is seeking a Security Shift Lead to oversee security operations at a premier downtown venue. You will supervise Security Officers, maintain a safe and welcoming environment, and ensure daily operations run smoothly.

The ideal candidate combines hands-on leadership with strong customer service, incident response, and decision-making skills in a fast-paced setting.