Security Shift Lead - Cultural & Entertainment District

Securitas Security Services USA, Inc.; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Securitas Security Services USA, Inc. in Houston, TX is seeking a Security Shift Lead to oversee security operations at a premier downtown venue. You will supervise Security Officers, maintain a safe and welcoming environment, and ensure daily operations run smoothly.

The ideal candidate combines hands-on leadership with strong customer service, incident response, and decision-making skills in a fast-paced setting.

Qualifications

• Must be 21 years of age or older.
• Valid Driver’s License with an acceptable driving record.
• High School Diploma or GED.
• Previous security, hospitality, customer service, retail, venue, or public-facing experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong verbal and written communication skills.
• Ability to complete required reports and documentation.
• Ability to successfully complete all required background screening and training requirements.
• Reliable attendance and dependable transportation.

Responsibilities

• Provide direct supervision and guidance to Security Officers during assigned shifts.
• Conduct shift briefings and communicate daily objectives, assignments, and operational updates.
• Monitor officer performance and ensure all post orders, policies, and procedures are followed.
• Lead by example through professionalism, accountability, and strong customer service.
• Assist with coaching, training, and development of security personnel.
• Monitor and patrol interior and exterior areas to ensure the safety of visitors, tenants, employees, and guests.
• Oversee access control procedures and maintain awareness of activity throughout the property.
• Respond promptly to incidents, disturbances, emergencies, and security concerns.
• Conduct routine inspections and security checks throughout the facility.
• Complete incident reports, activity logs, and other required documentation accurately and professionally.
• Assist with crowd management during peak business hours, special events, and public gatherings.
• Provide exceptional customer service to visitors, tenants, and vendors.
• Serve as a visible and approachable security presence.
• Address questions, concerns, and complaints professionally and respectfully.
• Help create a welcoming environment while maintaining security standards.
• Act as the primary point of contact for on-duty officers during assigned shifts.
• Communicate effectively with management, property personnel, contractors, and emergency responders.
• Ensure important information and operational updates are relayed accurately to team members.

Skills

Leadership

Customer service

Communication

Reliability

Team supervision

Education

High School Diploma or GED

Job description

Location

Houston, TX

Security Guard / Securitas Security/ Houston, tx / TXDPS License # B00100

Pay Rate

$16.50 per hour

Schedule

• Saturday & Sunday: 6:00 AM - 2:00 PM
• Monday, Tuesday & Wednesday: 2:00 PM - 10:00 PM

Requirements

Valid Driver’s License | Must Be 21 Years of Age or Older

Position Summary

We are seeking a professional, dependable, and customer-focused Security Shift Lead to support security operations at one of Houston’s premier cultural, food, retail, and entertainment destinations located in the heart of Downtown Houston.

This unique property attracts thousands of visitors, guests, employees, vendors, and tenants each week, creating a dynamic environment where security, hospitality, and leadership are equally important. The Security Shift Lead is responsible for overseeing assigned Security Officers, maintaining a safe and welcoming atmosphere, and ensuring daily operations run smoothly.

The ideal candidate is a hands-on leader who can effectively supervise personnel, respond to incidents, interact professionally with the public, and make sound decisions in a fast-paced environment.

Key Responsibilities

Leadership & Supervision

• Provide direct supervision and guidance to Security Officers during assigned shifts.
• Conduct shift briefings and communicate daily objectives, assignments, and operational updates.
• Monitor officer performance and ensure all post orders, policies, and procedures are followed.
• Lead by example through professionalism, accountability, and strong customer service.
• Assist with coaching, training, and development of security personnel.

Security Operations

• Monitor and patrol interior and exterior areas to ensure the safety of visitors, tenants, employees, and guests.
• Oversee access control procedures and maintain awareness of activity throughout the property.
• Respond promptly to incidents, disturbances, emergencies, and security concerns.
• Conduct routine inspections and security checks throughout the facility.
• Complete incident reports, activity logs, and other required documentation accurately and professionally.
• Assist with crowd management during peak business hours, special events, and public gatherings.

Customer Service

• Provide exceptional customer service to visitors, tenants, and vendors.
• Serve as a visible and approachable security presence.
• Address questions, concerns, and complaints professionally and respectfully.
• Help create a welcoming environment while maintaining security standards.

Communication & Coordination

• Act as the primary point of contact for on-duty officers during assigned shifts.
• Communicate effectively with management, property personnel, contractors, and emergency responders.
• Ensure important information and operational updates are relayed accurately to team members.

Minimum Qualifications

• Must be 21 years of age or older.
• Valid Driver’s License with an acceptable driving record.
• High School Diploma or GED.
• Previous security, hospitality, customer service, retail, venue, or public-facing experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong verbal and written communication skills.
• Ability to complete required reports and documentation.
• Ability to successfully complete all required background screening and training requirements.
• Reliable attendance and dependable transportation.

Preferred Qualifications

• Security experience in mixed-use developments, entertainment venues, shopping districts, hotels, or public spaces.
• Experience supervising security personnel.
• Knowledge of access control systems, CCTV monitoring, and incident response procedures.
• Experience interacting with large numbers of guests and visitors in a customer-focused environment.

Ideal Candidate Profile

We Are Looking For Someone Who Is

• Dependable
• Adaptable
• Accountable
• Customer-Service Focused
• Team-Oriented
• Observant
• DecisiveCalm Under Pressure

The successful candidate will be capable of balancing strong security practices with outstanding customer service while leading a team in a vibrant, high-traffic environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to patrol large indoor and outdoor areas.
• Ability to navigate stairs, walkways, plazas, and public gathering spaces.
• Ability to work outdoors in varying weather conditions.
• Ability to occasionally lift up to 25 pounds.

Why Join Us?

This is an opportunity to take a leadership role at one of Houston’s most exciting destinations. You’ll work in a fast‑paced environment that blends culture, entertainment, dining, and community engagement while helping maintain a safe and welcoming experience for thousands of visitors each week.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service‑oriented, whether assisting a client, colleague, or member of the community.

Equality & Inclusion

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation

Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].