Security Service Technician V

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 79,000 - 103,000; Full time

Job summary

Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries. In this role, you will support intrusion, IP CCTV, access control, and fire alarm systems with responsive field service and clear customer communication.

As a Security Technician, you will troubleshoot and service security and life-safety systems, working directly with customers to identify issues, complete service work,

Qualifications

• 5 years of experience in the low-voltage or security industry.
• Knowledge of major security platforms (Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC).
• Ability to communicate clearly in reports.
• Valid driver's license with clean record.
• Ability to pass background and identity checks.
• Professional customer-facing communication.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust, repair, or replace inoperative equipment and test systems for proper operation.
• Inspect, troubleshoot, and service intrusion detection, IP CCTV, access control systems, and fire alarms when applicable.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies as needed.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to confirm service connectivity.
• Complete forms, service records, and customer paperwork accurately and on time.
• Provide recommendations, solutions, and quotes to support repairs, improvements, and upselling opportunities.

Skills

Experience in low-voltage or security

Strong verbal communication

Clear written reports

Valid driver's license

Background checks readiness

Professional customer-facing skills

Tools

Bosch/Radionics

Honeywell

Firelite

Silent Knight

DMP

DSC

Job description

Security Technician

Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries. In this role, you will support intrusion, IP CCTV, access control, and fire alarm systems with responsive field service and clear customer communication.

Role Overview

As a Security Technician, you will be a trusted troubleshooter and service expert responsible for restoring and maintaining the performance of security and life-safety systems. You will work directly with customers to identify issues, complete service work, document findings, and provide recommendations that help facilities run reliably and efficiently.

Key Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.


• Readjust, repair, or replace inoperative equipment and test systems for proper operation.


• Inspect, troubleshoot, and service intrusion detection, IP CCTV, access control systems, and fire alarms when applicable.


• Coordinate inspections and installations with police, fire departments, or other appropriate agencies as needed.


• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.


• Test system operation to the customer monitoring center to confirm service connectivity.


• Complete forms, service records, and customer paperwork accurately and on time.


• Provide recommendations, solutions, and quotes to support repairs, improvements, and upselling opportunities.

How You Will Do It

• Own each service call with accountability, safety, and integrity, making sure the work is completed correctly and the customer understands the outcome.


• Stay close to the customer's needs by asking clear questions, identifying the root cause quickly, and removing obstacles that delay restoration of service.


• Use a disciplined troubleshooting process to inspect, isolate, repair, test, and verify performance before closing out the job.


• Communicate candidly and document clearly so customers and internal teams have accurate information on findings, actions taken, and next steps.


• Improve every day by sharing practical solutions, supporting fellow technicians, and looking for better ways to solve recurring issues.


• Win as one team by collaborating with peers, customer contacts, and agencies to deliver reliable outcomes at the time of service.

Qualifications

• 5 years of experience in the low-voltage or security industry.


• Excellent general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.


• Strong verbal communication skills and the ability to provide clear written or digital reports.


• Valid driver's license with an excellent driving record.


• Ability to pass thorough background and identity checks.


• Ability to work professionally with customers, explain repair steps, and provide service-focused guidance.

Nice to Have

• Ability to read blueprints and schematic drawings.


• Ability to operate hand and power tools.


• Ability to unload a ladder from a fleet vehicle and climb ladders safely.


• Ability to operate a fleet vehicle in a safe manner at all times.


• Strong customer service skills in a field service environment.

Why Join Us

You will support customers who depend on reliable security systems in critical environments, backed by advanced technology, lifecycle services, and an experienced field organization. This is a hands-on opportunity to make a direct impact on service quality, customer confidence, and system uptime.

HIRING HOURLY RANGE: $37.79-$49.51 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us