Security Service Technician

Johnson Controls, Inc.; Orlando (FL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is looking for a Service Technician to troubleshoot and service commercial security systems, including burglar alarms, fire alarms, CCTV, and card access. You will work from a remote location with tools and equipment to resolve issues and improve building efficiency while delivering high-level customer service.

Ideal candidates have 3+ years in installing/inspecting security systems, a background in electrical/electronic work, and a valid driver's license.

Qualifications

• Minimum 3 years’ experience installing and inspecting/servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras/ Fire Alarms.
• Electrical/Electronic background.
• Valid driver's license.
• High School Diploma or equivalent.

Responsibilities

• Troubleshoot and service security systems, alleviating customer concerns during visits.
• Repair or replace burglar alarms, fire alarms, CCTV and Card Access systems.
• Coordinate inspections and installations with relevant authorities and customers.
• Provide recommendations and solutions to keep facilities running efficiently and upsell where appropriate.

Skills

Excellent communication skills

Electrical/Electronic background

Valid driver's license

High School Diploma or equivalent

Education

High School Diploma or equivalent

Some college or technical school preferred

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required

• Minimum 3 years’ experience installing and inspecting/servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras/ Fire Alarms.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.
• High School Diploma or equivalent.

Preferred

• Some college or technical school preferred.

HIRING HOURLY RANGE: $21-$30 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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