Security Service Technician V

Johnson Controls, Inc.; Little Rock (AR); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you will play a crucial role in designing and servicing integrated systems. This exciting position involves working with cutting-edge technology in security, fire, and communication applications. You will be responsible for ensuring the highest standards of installation and maintenance while collaborating with a diverse team dedicated to innovation and excellence. With ample opportunities for growth and a commitment to employee development, this role is perfect for those looking to make a significant impact in a dynamic environment. If you are ready to take the next step in your career, this is the opportunity for you!

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Wellness Program

Qualifications

• High School Diploma required; Associates Degree preferred.
• Experience with various security and communication systems essential.

Responsibilities

• Design, install, and service integrated applications and systems.
• Maintain communication with customers and ensure satisfaction.

Skills

Designing integrated systems

Troubleshooting skills

Communication skills

Network engineering

Client/Server diagnostic support

Analytical skills

Project Management

Education

High School Diploma

Associates Degree

Tools

Cisco Routers

Cisco Switches

CCTV systems

Access Control systems

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Responsible for designing, installing, and servicing the software and hardware for integrated applications following governing codes and standards. Design, install and service various types of communication applications to include wireless and LAN/WAN based security, fire, video surveillance and access control solutions following governing codes and standards.

How you will do it

• Design, install and service the software and hardware for integrated systems/applications without supervision.
• Complete system and network programming as required.
• Locate and clear trouble with damaged equipment or wiring, readjust equipment, repair or replace inoperative equipment and test for proper operation.
• Maintain a positive liaison between Tyco IS and the customer to ensure proper communication is filtered through the Tyco IS and the customer organization while maintaining a high degree of professionalism and customer satisfaction.
• Coordinate testing and final acceptance of system/application with the customer, police, fire or other agencies as required.
• Ensure proper application of systems products to meet customer requirements.
• Responsible for engineering, configuration, installation, maintenance and support of data/video communication networks including wireless and IP solutions.
• Develop and provide training and technical support tools for users with varying levels of IT, Security and Fire knowledge and competence.
• Construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams and programming records.

What we look for

Required

• Associates Degree preferred or equivalent work experience.
• High School Diploma required.
• Variety of Security, Fire and communication manufacturer product certifications.
• State and Local Certifications as required.
• Must complete up to and including Level E of the Technician Career Ladder for the Safety, Soft Skills, Intrusion, Networking, Computer, State Certifications, Access Control and Close Circuit Television training courses.
• Have the aptitude and/or years of experience capable of designing, installing, inspecting and repairing integrated systems/applications.
• Experience with Software House, American Dynamics, Bosch, DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems.
• Aptitude and experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers.
• Experience with and solid working understanding of Cisco switches, routers, IOS software and diagnostics.
• Good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers and switches; knowledge of building, configuring, and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Ability to manage multiple tasks and resources.
• Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet.
• Good understanding of IP Backbone Architecture, TCP/IP protocol.
• Strong analytical and troubleshooting skills.
• Ability to effectively interact with internal organization and customer representatives and be a team player at all levels.
• Possess a high level of PC literacy.
• Must possess advanced knowledge of designing, installing, inspecting and repairing integrated systems/applications.
• Ability to work independently or in a team environment.
• Interpret/read blueprints, building plans, electrical, schematics and sprinkler/fire plans in order to complete equipment installations, repairs, inspections and clear troubles.
• Must have a valid driver license.
• Ability to occasionally travel out of town to customer locations and training.
• Ability to pass government background investigations when required.
• Must be available after hours to provide off-site software and hardware support and if required on-site support to resolve system failures for integrated applications.
• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/her from receiving the vaccine.

Preferred

• Project Management will be an optional requirement.
• Fire and Project Management will be an optional requirement.
• Cisco Certifications (CCNA or higher) and SE or FE, MCSE Preferred unless required for a customer need then this would be required.
• NICET Fire Level 1 and 2 required, 3 preferred.
• NICET Access Control and Close Circuit TV preferred.
• Associate Degree or 2-year technical school program graduate preferred.
• An industry-recognized apprentice training program may be substituted for the formal education requirement.
• Specialized training/certification in the following categories:
• Access Control (at least 3 certifications from the following)
  • Prowatch
  • C-Cure 800 or C-Cure 9000
  • Kantech Corporate and Global Editions
• CCTV- Analog (at least 1 certification from the following)
  • Bosch
  • Pelco
  • American Dynamics
  • Cisco
• CCTV- IP (at least 1 certification from the following)
  • Genetec
  • Indigo Vision
  • Exacqvision NVR
• Visitor Management (experience in any of the following preferred)
  • Honeywell Lobby Works
  • Stopware
  • Access Sentry
• Security Alarms
  • Resideo
  • DSC
  • DMP
• Additional experience a plus: MCSE, CCNA, Surveillance Systems, Intrusion Detection Systems, Perimeter Intrusion Detection Systems and Security Gate Operators.

Who we are

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company.