Field Service Technician

London Approach; Philadelphia (Philadelphia County); Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to deliver technical expertise in the installation and maintenance of advanced equipment. This role ensures optimal system performance and customer satisfaction, working closely with clients across the United States. You will engage in troubleshooting, validation protocols, and administrative documentation while maintaining high standards of service. If you are passionate about technology and customer service, this position offers a dynamic environment with opportunities for professional growth and travel. Join a team that values innovation and excellence in service delivery.

Benefits

Comprehensive healthcare coverage

401(k) retirement plan

19 days of paid time off (PTO)

Tuition reimbursement

Company-provided vehicle

Daily per diem allowance

Qualifications

• 2+ years hands-on experience with diagnostic tools.
• Ability to read and interpret P&ID diagrams and schematics.
• Familiarity with sterilization technologies and steam systems.

Responsibilities

• Execute preventive maintenance and corrective repairs on systems.
• Troubleshoot and restore equipment to operational status.
• Conduct validation protocols and lead installation activities.

Skills

Problem Solving

Technical Communication

Analytical Skills

Customer Service

Time Management

Education

Bachelor's degree in Electrical Engineering

Equivalent professional experience

Tools

Diagnostic Tools (multimeters, amp clamps)

Microsoft Office

AutoCAD

Job description

1 week ago Be among the first 25 applicants

This range is provided by London Approach. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Job Type: Permanent

Home Base: Anywhere within United States

Travel: 75% (U.S. Domestic)

Overview

The Field Service Engineer delivers technical expertise in the installation, calibration, commissioning, maintenance, and support of advanced equipment provided by our client. This role ensures optimal system performance and customer satisfaction in alignment with the company’s reputation for high-quality solutions.

Responsibilities

• Execute both scheduled preventive maintenance and unscheduled corrective repairs on systems, following technical documentation and service standards. Tasks include disassembly, component replacement, reassembly, and system calibration using specialized tools.
• Troubleshoot and restore standard and custom equipment to operational status, addressing both mechanical and system-level failures.
• Conduct validation protocols such as Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), including thermal mapping and cycle development.
• Lead and support installation activities systems at client sites.
• Facilitate and document Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) to verify performance compliance.
• Complete all administrative requirements including service reports, calibration certificates, validation protocols, and expense documentation.
• Establish strong communication channels with clients, maintaining updates on service timelines and outcomes while upholding professional standards and customer protocols.
• Provide first-level support and field customer inquiries; escalate technical issues to senior team members as needed.
• Represent the organization with professionalism at customer sites, adhering to both internal and external safety procedures.
• Identify and communicate new sales opportunities or customer needs to internal sales and management teams.
• Collaborate and share technical insights with the client’s global network of Field Engineers.
• Perform additional duties as required to support operational efficiency and customer satisfaction.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, General Engineering, or equivalent professional experience
• Minimum of 2 years' hands-on experience with diagnostic tools such as multimeters, amp clamps, and precision calibration instruments
• Proficiency in reading and interpreting P&ID diagrams and electrical/pneumatic schematics
• Strong mechanical and technical problem-solving skills
• Ability to work independently and manage time effectively
• Customer-first mindset with excellent interpersonal communication
• Strong analytical and organizational skills
• Valid driver's license and eligibility for domestic and international travel (including passport)
• Familiarity with sterilization technologies, steam systems, and decontamination processes
• Demonstrated ability to diagnose complex system issues using manuals, documentation, and engineering support resources
• High proficiency in verbal and written communication in English
• Computer skills including Microsoft Office (Word, Excel, PowerPoint) and basic knowledge of AutoCAD or equivalent software

Preferred Qualifications

• Experience with biopharmaceutical manufacturing environments, industrial control systems, or centralized processing utilities
• Comprehensive healthcare coverage, 100% employer-paid
• 401(k) retirement plan with a generous employer match
• 19 days of paid time off (PTO) annually, beginning upon hire
• Tuition reimbursement and professional development support

Additional Role-Specific Benefits

• Company-provided vehicle and corporate credit card for business-related travel
• Daily per diem allowance for meals and incidentals during travel

Travel Requirements

This position requires frequent travel (75% or more), primarily within the United States via air or automobile, with occasional international assignments. Candidates must be comfortable with an extended travel schedule and a field-based work environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at London Approach by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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