Security Service Technician – Union

Johnson Controls; Chicago (IL); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Paid Time Off

Retirement benefit

Medical insurance benefit

Job summary

Johnson Controls is seeking a Commercial Service Technician to troubleshoot and service security, fire, CCTV, and access systems in the downtown Chicago area. You will independently repair or replace equipment and coordinate with authorities as needed to keep facilities safe and efficient.

Responsibilities include advising customers, preparing trouble orders, and providing quotes. A valid driver's license, strong communication, and electrical/electronic background are required.

Qualifications

• High School diploma or equivalent is required.
• 3-4 years’ experience with security systems installation, inspection, or repair.
• Experience with Card Access/CCTV/IP cameras is expected.
• Excellent communication skills are essential.

Responsibilities

• Troubleshoot and service commercial security, fire, CCTV, and access systems.
• Repair or replace damaged equipment; readjust and test for proper operation.
• Coordinate inspections and installations with authorities as needed.
• Provide quotes and upsell opportunities while ensuring building efficiency.

Skills

Excellent communication skills

Electrical/Electronic background

Valid driver’s license

Education

High School Diploma or equivalent

3-4 years’ experience installing and inspecting/repairing Security or comparable product line

Some college preferred

NICET II or greater preferred

Job description

The selected candidate will primarily work in the downtown area.

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.

What we look for

Required

• High School Diploma or equivalent.
• Minimum 3-4 years’ experience installing and inspecting/repairing Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver’s license.

Preferred

• Fire alarm experience preferred.
• Some college preferred.
• NICET II or greater preferred.

What Benefits are Provided

• Paid Time Off
• Retirement benefit
• Medical insurance benefit

Pay Range: $40.09 hourly rating determined by the CBA/rate sheet. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.