Security Service Technician

Johnson Controls; Memphis (TN); On-site; USD 28,929 - 41,328; Full time

Job summary

Johnson Controls in Memphis, TN is seeking a Commercial Service Technician to diagnose and service commercial security, fire alarm, CCTV, and Card Access systems. You will inspect, repair, or replace equipment and coordinate inspections with authorities while working independently from a remote location.

The role emphasizes customer guidance, timely problem resolution, and upselling where appropriate. A valid driver's license, 3+ years' experience with Tyco Integrated Security or similar, and an

Qualifications

• 3+ years of experience installing and servicing security systems.
• Experience with Card Access, CCTV/IP cameras.
• Excellent communication and customer service skills.
• Electrical/electronic background preferred.
• Valid driver’s license required.
• High School Diploma or equivalent required.

Responsibilities

• Troubleshoot and service commercial security systems (burglar alarms, fire alarms, CCTV, Card Access).
• Repair or replace faulty equipment and perform inspections.
• Coordinate inspections/installs with police, fire, or other authorities.
• Provide solutions and upsell where appropriate and deliver timely quotes.

Skills

3+ years experience

Card Access/CCTV/IP cameras

Excellent communication

Electrical/Electronic background

Valid driver’s license

High School Diploma

Education

High School Diploma or equivalent

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What You Will Do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How You Will Do It

As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

Required

What we look for:

• Minimum 3 years’ experience installing and inspecting/servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.
• High School Diploma or equivalent.

Preferred

• Some college or technical school preferred.

Compensation

HIRING HOURLY RANGE: $21-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.