Security Service Technician 3

Johnson Controls, Inc.; Norfolk (VA); On-site; USD 4,021,214 - 6,027,000; Full time

Job summary

Johnson Controls is hiring a Security Technician to troubleshoot intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. You will identify customer needs and guide next steps to restore full functionality, using strong communication and reporting skills.

Applicants should have 3+ years in low-voltage/security, a valid driver's license, and the ability to pass background checks.

Qualifications

• 3 years in low-voltage or security industry.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.

Skills

Verbal communication

Customer service

Troubleshooting

Education

High school diploma or GED

Tools

Bosch/Radionics

Honeywell

Firelite

Silent Knight

DMP

DSC

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expertpossessingknowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers.Candidate willpossessstrong verbal communication skills as theyidentifythe needs of the customer and theninform themofnextsteps and processes to repairthe systemas needed to return full functionality. Candidate willpossessskills and experience to inspect said systems to ensure proper functionality andprovidewritten or digital reports to customer and company as needed.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.

• Readjust equipment,repair,or replace inoperative equipment and test for operation.

• Coordinate inspections and/or installations with police, fire departments, or otherappropriate agencies.

• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).

• Assistsfellow service technicians with system repairs and completes minor repairs including battery replacement.

• Tests operation of system to the customer monitoring center to properlyestablishservice connectivity.

• Complete all forms accurately and customer paperwork as required.

What we look for

Required

• 3 years in low-voltage or security industry.

• Excellent general knowledge of major security manufacturer platforms including:

• Experience with Bosch/Radionics, Honeywell,Firelite, Silent Knight, DMP, DSC, etc.

• Valid driver's license with an excellent driving record.

• High school diploma orGED (General Education Development)

• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.

• Ability tooperatehand and power tools.

• Ability to unload ladder from fleet vehicle and climb ladder.

• Ability to always operate fleet vehicle in a safe manner.

• Ability to communicate andprovideexcellent customer service

HIRING HOURLY RANGE: $29.19 - $43.75 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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