Security Service Technician

Johnson Controls, Inc.; Jacksonville (FL); On-site; USD 33,062 - 45,460; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems in Jacksonville, TX. You will inspect systems, generate reports, and repair equipment to restore full functionality.

The role requires strong customer service and the ability to coordinate with authorities and other agencies. A valid driver’s license and knowledge of major security platforms are essential.

Qualifications

• Minimum 5 years of experience in low-voltage or security industry.
• Excellent knowledge of major security platforms (Bosch, Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, Kantech, Exacq).
• Valid driver’s license with a clean driving record.
• Preference for ability to read blueprints and schematic drawings.

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems.
• Inspect systems and provide written or digital reports to customers and company.
• Locate and repair damaged equipment; test for operation.
• Coordinate inspections with police, fire departments, or other agencies.
• Provide quotes and upsell opportunities to improve facility efficiency.

Skills

Intrusion systems

IP CCTV

Access control

Fire alarm systems

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert who possesses knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. You will use strong verbal communication skills to identify customer needs, inform them of next steps and processes, and repair the system to return full functionality. You will inspect the systems to ensure proper operation and provide written or digital reports to customers and company as required. Your goal is to deliver the highest level of service, solving building inefficiencies and resolving service‑related items, acting as a trusted advisor to customers and delivering solutions at the time of service.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust, repair, replace inoperative equipment, and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform repair and/or inspections of intrusion detection, IP CCTV, access control systems, and fire alarms (if applicable).
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test operation of the system with the customer monitoring center to establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

• 5 years in low‑voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, Kantech, Exacq, and others.
• Valid driver’s license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• Preferred: Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle safely.
• Excellent customer service communication skills.

HIRING HOURLY RANGE

$24‑33 per hour, based on education, experience, knowledge, skills, and alignment with market data. This position includes a competitive benefits package.

All hiring decisions are ultimately made by human reviewers. We may use technology‑assisted tools, including artificial intelligence, to help identify and evaluate candidates, but only humans make final decisions.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.