Security Service Technician

Johnson Controls; Jacksonville (FL); On-site; USD 33,062 - 45,460; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls Security Technician position focused on troubleshooting and servicing intrusion, IP CCTV, access control and fire alarm systems across multiple manufacturers. You will identify customer needs, then explain next steps and repair processes to restore full functionality.

Responsibilities include inspecting systems, providing written or digital reports, and delivering high-quality service. You will support customers with solutions and upsell where appropriate, ensuring facility

Qualifications

• 5 years in low-voltage or security industry.
• Excellent knowledge of major security platforms (Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, Kantech, exacq).
• Valid driver's license with an excellent driving record.
• Ability to pass background and identity checks.

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems.
• Inspect systems, provide written or digital reports to customers and company.
• Hold effective conversations with customers to identify needs and outline next steps.
• Provide recommendations and solutions to improve facility efficiency and up-sell where appropriate.
• Coordinate inspections/installs with police, fire departments, and other agencies.

Skills

Low-voltage security

Security platforms knowledge

Customer service

Blueprints reading

Hand & power tools

Vehicle operation

Job description

What You Will Do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How You Will Do It

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assist fellow service technicians with system repairs and complete minor repairs including battery replacement.
• Test operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including:
  • Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, Kantech, exacq, etc.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service.

HIRING HOURLY RANGE: $24-33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us