Security Service Technician

Johnson Controls; Tallahassee (FL); On-site; USD 33,062 - 45,460; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Security Technician in Florida to troubleshoot intrusion, IP CCTV, access control and fire alarm systems across major manufacturers. The role emphasizes diagnosing issues, inspecting systems, and delivering clear reports. You will communicate with customers and coordinate with local agencies as needed. A valid driver's license and a strong background in low-voltage security are required; the job offers hourly pay and a competitive benefits package.

Qualifications

• 5 years in low-voltage or security industry.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Responsibilities

• Troubleshoot intrusion, IP CCTV, access control and fire alarm systems.
• Readjust equipment, repair, or replace inoperative components and test operation.
• Coordinate inspections and installations with police, fire departments, or other agencies.
• Assist fellow technicians with system repairs and complete minor repairs including battery replacement.
• Test system operation with customer monitoring center and establish service connectivity.
• Complete all forms and customer paperwork as required.
• Provide recommendations and solutions to improve facility efficiency and upsell where appropriate.
• Provide quotes to support recommendations and solutions.

Skills

Low-voltage experience

Security industry knowledge

Platform knowledge

Customer service

Tools

Bosch/Radionics

Honeywell

Firelite

Silent Knight

DMP

DSC

Kantech

exacq

Job description

What You Will Do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How You Will Do It

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assist fellow service technicians with system repairs and complete minor repairs including battery replacement.
• Test operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including:
  • Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, Kantech, exacq, etc.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service.

HIRING HOURLY RANGE: $24-33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us