Security Service Technician

Johnson Controls; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HAS)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls Security Technician is a troubleshooter and service expert with knowledge of intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. You will identify customer needs, explain the next steps, and repair the system to restore full functionality in commercial settings.

You will inspect systems, provide written or digital reports, and deliver high‑level service to resolve building inefficiencies.

Qualifications

• 6+ years in low-voltage or security industry.
• Valid driver's license with an excellent driving record.
• High school diploma or GED.
• Ability to pass thorough background and identity checks.
• Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Applications

Responsibilities

• Troubleshoot intrusion, IP CCTV, access control and fire alarm systems.
• Identify customer needs and explain next steps and processes to repair the system.
• Inspect systems to ensure proper functionality and provide written or digital reports.
• Provide high level service to resolve building inefficiencies and customer issues.
• Act as a trusted advisor to propose solutions and outcomes at the time of service.
• Coordinate inspections and/or installations with authorities as needed.
• Test operation and establish service connectivity with monitoring centers.
• Provide quotes to support recommendations and upsell opportunities.

Skills

Low-voltage / security experience

Driver's license

Access Controls

CCTV

Burglary Alarm

Fire Alarm Systems

Blueprint reading

Tool use & maintenance

Education

High school diploma or GED

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

What You Will Do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How You Will Do It

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

• 6+ years in low-voltage or security industry.
• Valid driver's license with an excellent driving record.
• High school diploma or GED (General Education Development)
• Ability to pass thorough background and identity checks.
• Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Applications

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service
• Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.

HIRING HOURLY RANGE: $29.13 - 40.09 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us