Security Service Technician

Loyal Source Government Services; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Loyal Source is seeking a skilled and motivated Service Technician to join our growing team in Jacksonville, Florida. The ideal candidate will service, troubleshoot, and maintain electronic security systems, including access control, video surveillance, and fire alarm systems.

Responsibilities include diagnosing issues, performing maintenance, and completing accurate service documentation while communicating professionally with customers.

Qualifications

• Experience with access control, CCTV/video surveillance and fire alarm systems.
• Strong troubleshooting and diagnostic skills.
• Able to work independently and manage daily service calls.
• Valid driver's license with a clean driving record.
• Able to lift equipment and work indoors and outdoors.

Responsibilities

• Service, troubleshoot, and repair access control systems, CCTV/video surveillance, and fire alarm systems.
• Diagnose system issues and provide effective solutions in a timely manner.
• Perform preventative maintenance and system inspections.
• Complete service documentation and work orders accurately.
• Communicate professionally with customers and internal team members.
• Maintain company standards for safety, quality, and customer service.

Skills

Troubleshooting

On-site service

Independent worker

Customer communication

Tools

Access Control Systems

Video Surveillance/Camera Systems

Fire Alarm Systems

Job description

Join the Loyal Source Team

Loyal Source is seeking a skilled and motivated Service Technician.

Service Technician

Location: Jacksonville, FL

Loyal Source is seeking a skilled and motivated Service Technician to join our growing team in Jacksonville, Florida. The ideal candidate will have hands‑on experience servicing, troubleshooting, and maintaining electronic security systems, including access control, video surveillance, and fire alarm systems.

This position offers a consistent local service territory with no overnight travel required, while providing opportunities for overtime based on business needs.

Pay: $32 hourly

Responsibilities

• Service, troubleshoot, and repair access control systems, CCTV/video surveillance systems, and fire alarm systems.
• Diagnose system issues and provide effective solutions in a timely manner.
• Perform preventative maintenance and system inspections.
• Complete service documentation and work orders accurately.
• Communicate professionally with customers and internal team members.
• Maintain company standards for safety, quality, and customer service.

Required Qualifications

• Proven experience working with:
  • Access Control Systems
  • Video Surveillance/Camera Systems
  • Fire Alarm Systems
• Strong troubleshooting and diagnostic skills.
• Ability to work independently and manage daily service calls.
• Valid driver's license with a clean driving record.
• Ability to lift equipment and work in various indoor and outdoor environments.

Preferred Manufacturer Experience

Experience with the following manufacturers is highly preferred:

• DMP
• Bosch
• Brivo
• Hanwha Vision
• AXIS Communications
• Avigilon
• Fire-Lite

Work Schedule & Travel

• Must be able to arrive at the first service ticket by 8:00 AM daily.
• Service territory is primarily within a 90-mile radius of the Jacksonville office.
• No overnight travel required.
• Overtime opportunities may be available based on workload and customer needs.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission‑critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].