Service Technician

Loyal Source; St. Louis (MO); On-site; USD 37,000 - 51,000; Full time

Job summary

Loyal Source is seeking a skilled Service Technician to join our field team in St. Louis, MO. The role emphasizes servicing video surveillance, camera networking, and access control systems at customer sites, with independence in daily tasks.

Ideal candidates will have experience with video surveillance platforms (Hanwha Vision/ExacqVision), strong communication skills, and a valid driver’s license. Compensation begins at $32/hour, with opportunities to advance based on experience and

Qualifications

• Experience servicing video surveillance systems and camera networking environments.
• Preferred Hanwha Vision and ExacqVision platforms.
• Strong background servicing and troubleshooting access control systems.
• Knowledge of low-voltage systems and fire alarm concepts, including open circuits.
• Ability to diagnose technical issues with minimal supervision and work independently in the field.
• Valid driver’s license and reliable transportation.
• OSHA certification is a plus.

Responsibilities

• Service, troubleshoot, and maintain video surveillance systems with a focus on camera networking.
• Diagnose and resolve issues involving IP-based security systems and network-connected devices.
• Perform service and maintenance on access control systems.
• Troubleshoot system faults and identify open circuits in low-voltage and fire alarm-related systems.
• Respond to about three service tickets per day across customer locations.
• Document work performed, service findings, and corrective actions.
• Communicate status and recommendations to customers and internal teams.
• Manage daily schedules and priorities while working independently in the field.

Skills

Camera networking

Video surveillance

Access control

Independent field work

Customer communication

Driver's license

Open circuits identification

OSHA certification

Tools

Hanwha Vision

ExacqVision

Job description

Service Technician - St. Louis, MO

Loyal Source is seeking a skilled Service Technician to join our team in the St. Louis, Missouri area. This position is ideal for a self-motivated professional with strong experience in camera networking, security systems troubleshooting, and access control service work. The ideal candidate will be comfortable working independently in the field while providing high-quality service and support to customers.

Pay: $32/hr

Responsibilities

• Service, troubleshoot, and maintain video surveillance systems, with a strong focus on camera networking.
• Diagnose and resolve issues involving IP-based security systems and network-connected devices.
• Perform service and maintenance on access control systems.
• Troubleshoot system faults and identify open circuits and related issues within low-voltage and fire alarm-related systems.
• Respond to an average of three service tickets per day across assigned customer locations.
• Document work performed, service findings, and corrective actions.
• Communicate effectively with customers and internal teams regarding service status and recommendations.
• Work independently while managing daily schedules and priorities.

Qualifications

• Experience servicing and troubleshooting video surveillance systems and camera networking environments.
• Preferred manufacturer experience with Hanwha Vision and ExacqVision platforms.
• Strong background servicing and troubleshooting access control systems.
• Working knowledge of low-voltage systems and fire alarm-related concepts, including identifying and understanding open circuits.
• Ability to diagnose technical issues and perform repairs with minimal supervision.
• Comfortable working independently in the field.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Manufacturer certifications or hands-on experience with security and surveillance platforms.
• OSHA certification is a plus.

Please note: this position is notional and contingent upon the award of a government contract.

About Notional Opportunities:

Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand their professional network.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process

helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at [e-mail]. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.