Security Service Manager

Big State Electric, Ltd.; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Vehicle allowance

Medical, dental, and vision benefits

401(k) with company match

Job summary

Big State Electric, Ltd. in Austin, TX is seeking an experienced, hands-on Electronic Security Service Manager for limited energy systems.

Responsible for leading service operations across access control, video surveillance, and intrusion systems, while growing the regional team and maintaining client relationships. The role emphasizes managing technicians, maintenance programs, service quality, escalations, and adherence to safety and cybersecurity standards.

Qualifications

• Extensive hands-on experience with commercial security platforms and integrations.
• Strong leadership and technician supervision skills in service environments.
• Ability to interpret drawings, risers, and system documentation for customers and teams.

Responsibilities

• Lead daily service operations, scheduling, dispatching, and regional resource planning.
• Supervise and develop technicians; monitor productivity, response times, workmanship, and documentation.
• Act as escalation point for complex technical issues, warranties, upgrades, and migrations.

Tools

Genetec

DNA Fusion

AccessIt

Avigilon ACM

Gallagher

AMAG

Mercury-based

Milestone XProtect

Avigilon Unity

ExacqVision

Hanwha

Axis

Job description

POSITION: Electronic Security Service Manager – Limited Energy Systems

Travel: Moderate, Regional

Reports to: ESS Leadership

Role Description

Big State Electric is seeking an experienced, hands-on Security Service Manager to lead and grow electronic security service operations in the Austin metroplex area. This role manages technicians, customer relationships, maintenance programs, service quality, and technical escalations for access control, video surveillance, and intrusion detection systems.

About Big State Electric, Ltd.

Established in 1966, Big State Electric, Ltd. is a respected name in the construction industry, known for delivering top-quality electrical installations built on expert workmanship and reliability. We focus on providing unparalleled service, safety, and professionalism. Leveraging advanced technologies such as Safety Systems, BIM, and AutoCAD, we offer comprehensive in-house services including engineering, preconstruction, fire alarm systems, automation, and more. With extensive experience in diverse commercial electrical applications such as hospitals, educational facilities, and industrial environments, we are committed to excellence and innovation in every project. Big State Electric upholds a legacy of strong values and ethical business practices while driving forward with contemporary innovations.

Responsibilities

• Lead daily service operations, technician scheduling, dispatching, workload balancing, and regional resource planning.
• Supervise, mentor, and develop technicians while monitoring productivity, response times, workmanship, and documentation.
• Serve as the escalation point for complex technical issues, warranty matters, manufacturer support, upgrades, and migrations.
• Manage preventive maintenance, inspections, service agreements, corrective actions, and closeout requirements.
• Maintain strong customer relationships and consistently deliver responsive, high-quality service.
• Support estimating and sales opportunities and coordinate service-related scope, labor, and technical requirements.
• Ensure compliance with company safety standards, Texas licensing requirements, cybersecurity practices, and manufacturer standards.

Technical Experience

• Strong working knowledge of multiple commercial security platforms is required, including:
• Access Control: Genetec, DNA Fusion, AccessIt, Avigilon ACM, Gallagher, AMAG, and Mercurybased platforms.
• Video Surveillance: Genetec, Milestone XProtect, Avigilon Unity, ExacqVision, Hanwha, Axis, and
• Intrusion Detection: DMP, Bosch, Honeywell Commercial, DSC, and UL-listed commercial burglar
• Additional Skills: IP networking, cameras, door hardware and locking systems, integrations, troubleshooting, remote diagnostics, software lifecycle management, and physical-security cybersecurity practices.

Preferred Qualifications

• 7+ years of electronic security experience, including 3+ years leading service technicians, field teams, or operations.
• Demonstrated success managing commercial security service delivery, maintenance agreements, and customer relationships.
• Ability to read construction drawings, risers, and system documentation and communicate clearly with customers and field personnel.
• Strong leadership, organization, troubleshooting, and decision-making skills.
• Texas security licensing knowledge and manufacturer certifications preferred; NICET is desirable.

What We Offer

• Competitive salary and vehicle allowance or company vehicle
• Medical, dental, and vision benefits; 401(k) with company match
• Paid time off, holidays, training, certifications, and advancement opportunities

Join a growing Texas-based organization delivering leading electronic security solutions. This position offers the opportunity to build a high-performing service team, support customers, and work with the industry’s top security platforms.