Security Service Manager — Lead Tech Teams & Security Systems

Big State Electric, Ltd.; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Vehicle allowance

Medical, dental, and vision benefits

401(k) with company match

Job summary

Big State Electric, Ltd. in Austin, TX is seeking an experienced, hands-on Electronic Security Service Manager for limited energy systems.

Responsible for leading service operations across access control, video surveillance, and intrusion systems, while growing the regional team and maintaining client relationships. The role emphasizes managing technicians, maintenance programs, service quality, escalations, and adherence to safety and cybersecurity standards.

Qualifications

• Extensive hands-on experience with commercial security platforms and integrations.
• Strong leadership and technician supervision skills in service environments.
• Ability to interpret drawings, risers, and system documentation for customers and teams.

Responsibilities

• Lead daily service operations, scheduling, dispatching, and regional resource planning.
• Supervise and develop technicians; monitor productivity, response times, workmanship, and documentation.
• Act as escalation point for complex technical issues, warranties, upgrades, and migrations.

Tools

Genetec

DNA Fusion

AccessIt

Avigilon ACM

Gallagher

AMAG

Mercury-based

Milestone XProtect

Avigilon Unity

ExacqVision

Hanwha

Axis

Job description

Big State Electric, Ltd. in Austin, TX is seeking an experienced, hands-on Electronic Security Service Manager for limited energy systems.

Responsible for leading service operations across access control, video surveillance, and intrusion systems, while growing the regional team and maintaining client relationships. The role emphasizes managing technicians, maintenance programs, service quality, escalations, and adherence to safety and cybersecurity standards.