Security Alarm Service Supervisor

Manatal; Dallas (TX); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision coverage

401(k) with company match

Paid Vacation, Sick Leave, and Holidays

Job summary

A leading technology solutions provider is seeking a Security Alarm Service Supervisor in Dallas, Texas. This role involves providing leadership to field service technicians, overseeing operations, and ensuring customer satisfaction in security and life safety systems. The ideal candidate must have extensive experience and a strong technical background, coupled with excellent communication skills. A comprehensive benefits package and a starting salary range of $72,000 - $77,000 are offered, depending on experience.

Qualifications

• 5+ years experience in security and life safety systems.
• 2+ years in a leadership role overseeing technicians.
• Proficient in managing service operations and scheduling.

Responsibilities

• Supervise and mentor service technicians for quality assurance.
• Oversee scheduling and resource allocation for service operations.
• Maintain customer relationships and address service issues.

Skills

Security and life safety systems

Leadership and supervisory experience

Communication skills

Customer service skills

Education

High school diploma or equivalent

Bachelor's degree in Engineering, Business, or related field

Tools

Microsoft Office

Service management software

Job description

About the job Security Alarm Service Supervisor

For over four decades, this team has built a reputation as a trusted partner for building technology solutions, delivering innovative systems in automation, security, life safety, and energy efficiency. Backed by a global industry leader in building technologies, we bring advanced technical capabilities and long‑term career growth for those who want to make an impact in the built environment.

About the Role

The Service Supervisor provides both technical and developmental leadership to field service technicians while supporting daily operations, project performance, and customer satisfaction. This role requires a strong background in security and life safety systems, hands‑on troubleshooting and commissioning experience, and proven success managing service operations and field personnel.

Key Responsibilities

• Supervise and mentor service technicians, ensuring training, quality, and productivity standards are met.
• Oversee scheduling, dispatch, and resource allocation for service operations and T&M workflows.
• Support estimation, material procurement, and project coordination to meet profitability and cash flow goals.
• Review, book, and ensure accurate documentation for all service calls, including forms, invoicing, and change orders.
• Provide technical guidance on troubleshooting, programming, and commissioning across building systems.
• Maintain customer relationships, address service issues, and ensure satisfaction across assigned accounts.
• Support startup, commissioning, and service turnover to ensure continuity and efficiency.
• Develop and track performance goals for direct reports, conducting regular reviews and training sessions.
• Collaborate cross‑functionally with sales, engineering, and operations teams to improve project delivery and service standards.

Required Qualifications

• High school diploma or equivalent required; technical certifications preferred.
• 5+ years of experience with security and life safety systems.
• 2+ years in a leadership or supervisory role overseeing technicians or field teams.
• Experience managing service operations, dispatch, and scheduling workflows.
• Proficiency with Microsoft Office and service management software.
• Strong communication and customer service skills with direct client‑facing experience.
• Valid driver’s license with acceptable record and ability to travel locally.
• Active certifications required in the following:
• Milestone: MTC Level 1, Level 2, MSD
• Lenel: OnGuard Certified (Associate or Professional, version 7 or higher)
• Software House: CCURE 9000 Levels 1 & 2
• Avigilon: Unity or Alta (ACC or ACM platforms)

Preferred Qualifications

• Bachelors degree in Engineering, Business, or related technical field.
• Experience managing budgets, analyzing P&L, and forecasting department performance.
• Strong knowledge of integrated systems (Access Control, CCTV, Life Safety).
• Industry certifications such as PMP, OSHA 30, LEED, or equivalent.
• Texas Private Security License and/or Fire Alarm License (FAL).

Benefits & Compensation

• Starting salary: $72,000 - $77,000, depending on experience and credentials
• Comprehensive Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• 401(k) with company match
• Life, AD&D, and Long‑Term Disability insurance
• Paid Vacation, Sick Leave, and Holidays
• Employee Assistance and Pet Insurance Programs

Why Work With Us

Join a team that combines global reach with local expertise. You'll work alongside experienced professionals on innovative building technology projects, with access to ongoing training, career development, and a supportive culture built on integrity, teamwork, and technical excellence.