Security Scheduling Manager — Growth & Benefits

Titan Security Group; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Paid time off

MBO bonus

Medical insurance

Dental insurance

Paid holidays

Pension/retirement benefits

Career growth opportunities

Job summary

Titan Security Group is seeking a Scheduling Manager to oversee day-to-day security operations and optimize staffing efficiency in a fast-paced environment in Chicago, IL. The role reports to the Director of Operations and requires coordinating with client sites and internal teams.

Responsibilities include workforce scheduling, performance tracking, and ensuring adherence to policy while supporting HR in terminations and exits.

Qualifications

• High school diploma or GED; 2 years supervisory experience in security or customer service.
• Experience in a high-volume call center preferred.
• Must be at least 21 years old.
• Ability to obtain security license if required by state.
• English reading, writing and speaking required; bilingual a plus.

Responsibilities

• Establish, maintain and review schedules to minimize overtime within WinTeam.
• Build and maintain relationships with clients and staff.
• Report to VP of Operations and senior management.
• Coordinate support services to meet financial and operational goals.
• Handle escalated security issues or emergencies.
• Record data such as call-offs, tardies, emergencies, unusual occurrences, and equipment malfunctions.
• Maintain personnel files and workforce management systems.
• Assist HR with terminations, unemployment claims and exits.
• Prepare reports and memos; track equipment in the field.
• Stay current on federal, state guidelines relevant to our services.

Skills

Supervision

Security operations

Call center

Microsoft Office

Education

High School diploma or GED

2 years supervisory experience in security or customer service

Tools

Scheduling software

CRM systems

Job description

Titan Security Group is seeking a Scheduling Manager to oversee day-to-day security operations and optimize staffing efficiency in a fast-paced environment in Chicago, IL. The role reports to the Director of Operations and requires coordinating with client sites and internal teams.

Responsibilities include workforce scheduling, performance tracking, and ensuring adherence to policy while supporting HR in terminations and exits.