Security & Safety Lead - Operations & Guest Experience

ASM Global-SMG; El Paso (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Legends GLOBAL is looking for a security lead to oversee daily tasks and align with company objectives. You will manage shift staff, coordinate in-house and event coverage, and deliver excellent guest service while enforcing policies.

The role requires strong communication, basic computer skills, and the ability to respond quickly to incidents. Training is provided, with opportunities to contribute to safety and operations across venues.

Qualifications

• Must be 18 years of age or older.
• High School Diploma, GED, or equivalent 1 year experience.
• Effective communication and interpersonal skills.
• Have basic computer knowledge.
• Criminal Justice education preferred but not required.
• Knowledge and training in First Aid/ CPR preferred but not required.
• Training Provided.

Responsibilities

• Maintain staff’s professional appearance and conduct.
• Verify Operations Center is maintained organized and sanitized.
• Oversee department shift personnel by delegating on duty staff for in-House and Event Coverage.
• Provide customer service to guests, vendors, participants, and colleagues.
• Review department schedule, agendas and resumes.
• Provide staff training.
• Disseminate updated information from chain of command.
• Verify PM inspections are tasked and completed promptly.
• Perform subordinates duties including raising/lowering U.S. flags and folding according to procedures.
• Manning of Operations Center; provide information, sign in visitors, issue equipment.
• Monitor, dispatch/respond to fire alarms and other emergencies while communicating effectively.
• Conduct patrols to ensure safety of guests, vendors, participants, staff, and property.
• Verify clearance to exit doors and fire escape ladders; provide access control and monitor CCTV.
• Perform PM inspections on equipment/property; conduct screenings to prevent prohibited items.
• Respond to disturbances or problems that arise.
• Escort disruptive individuals off premises if necessary.
• Generate and complete incident reports; organize and file documentation electronically.
• Perform late parking and car storage reports; boot parking violation vehicles and retrieve payment.
• Assist in crowd management and escorts when handling large sums of money.
• Enforce company policy, procedure and report non-compliance.
• Provide shift/event reports.
• Assist other departments to accomplish event expectations or company’s objectives.
• Other duties as assigned.

Skills

Effective communication

Interpersonal skills

Basic computer knowledge

Education

High School Diploma or GED

Job description

Legends GLOBAL is looking for a security lead to oversee daily tasks and align with company objectives. You will manage shift staff, coordinate in-house and event coverage, and deliver excellent guest service while enforcing policies.

The role requires strong communication, basic computer skills, and the ability to respond quickly to incidents. Training is provided, with opportunities to contribute to safety and operations across venues.