Security & Safety Lead — Customer-Focused Incident Response

Soteria Reinsurance Ltd.; Boston (MA); On-site; USD 48,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Educational assistance

Job summary

Fidelity Investments is hiring a Security Representative to join the Global Security and Investigations team in Boston. You will perform first-response duties, manage access control, and contribute to safety and customer service across facilities.

The role requires flexibility for days, nights, weekends and holidays on a rotating schedule, with a focus on maintaining a secure and welcoming environment for associates and visitors.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1-3 years in security, customer service, or hospitality.
• Familiarity with security technology and basic computer proficiency.
• Understanding of physical security principles.
• Ability to build and maintain relationships in a business setting.
• Adherence to standard operating procedures and good judgment.

Responsibilities

• Perform first-responder rescue activities in emergencies.
• Apply life safety equipment and monitor devices.
• Greet visitors and maintain professional appearance and demeanor.
• Facilitate access control and proactive incident management.
• Conduct inspections of security equipment and spaces.

Skills

Customer service

Security principles

Communication

Problem solving

Autonomy

Education

Bachelor's degree

Tools

Security systems

Life safety equipment

Reporting software

Job description

Fidelity Investments is hiring a Security Representative to join the Global Security and Investigations team in Boston. You will perform first-response duties, manage access control, and contribute to safety and customer service across facilities.

The role requires flexibility for days, nights, weekends and holidays on a rotating schedule, with a focus on maintaining a secure and welcoming environment for associates and visitors.