Security Premium Seating Staff

The Kraft Group; Foxborough (MA); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Gillette Stadium in Foxborough, MA is seeking a part-time Premium Seating Staff member to deliver outstanding hospitality during events. You will welcome guests, scan tickets, assist with ADA accommodations, and resolve issues to ensure a safe and enjoyable experience.

The role requires a high school diploma, availability for nights, weekends, and holidays, and the ability to stand for long periods in a loud environment.

Qualifications

• Service-oriented and guest-focused hospitality.
• Must stand for long periods and work in loud environments.
• Ability to resolve issues and assist guests.
• Adhere to event protocols and safety guidelines.

Responsibilities

• Welcome guests with a smile and assist with directions.
• Scan tickets and educate guests on mobile ticketing.
• Check tickets/wristbands for premium areas.
• Resolve seat disputes with stadium security.
• Support ADA accommodations.
• Be available to guests for questions and service opportunities.
• Monitor crowd and report suspicious activity.
• Contribute to special projects as needed.

Skills

Customer service

Effective communication

Professional demeanor

Ability to work nights weekends and/or

Education

High school diploma

Job description

# Security Premium Seating StaffTeamOps - Foxborough, MA 02035## OverviewSalary Range$15.00 - $20.00 HourlyPosition TypePart TimeEducation LevelHigh School Diploma or EquivalentCategorySecurity## Description**SUMMARY:** A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end. **DUTIES AND RESPONSIBILITIES**1. Welcome Premium Seating guests with exceptional customer service and a smile throughout the event.2. Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges3. Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.4. Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel5. Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation6. Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.7. Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.8. Special projects and assignments as business dictates.**SUPERVISORY RESPONSIBILITIES** * This position has no supervisory responsibilities# # **SKILLS AND QUALIFICATIONS*** Service-oriented person who places value on each guest interaction* Driven focus to help and support guests and team members* Maintain a positive and professional demeanor at all times* Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment* Ability to take direction and demonstrate flexibility with shifting priorities on event day* Ability to work full stadium events to include nights, weekends, and holidays.* Minimum of High school education or equivalent* Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner# # **PHYSICAL DEMANDS*** Ability to stand for prolonged periods* Some positions may require the repeated climbing of stairs* Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions# # **WORK ENVIRONMENT*** The noise level in the work environment is usually loud/very loud on event days* This position may require work in inclement weather to include heat, cold, rain, snow**CERTIFICATES, LICENSES, REGISTRATIONS** * Roles that operate stadium elevators must have a state certification # **OTHER DUTIES**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.