Parking Security

Teamops; Foxborough (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Teamops is seeking a Parking Security team member for Gillette Stadium. This role supports the Sr. Security Event Manager on event days, ensuring fans follow parking lot rules and providing directions as needed.

You will verify tickets or credentials to restricted areas, monitor crowd activity, respond to incidents, and escalate to authorities when required. High school or GED and customer service orientation required.

Qualifications

• High School education or GED required.
• Experience in security preferred.
• Strong listening and communication skills.
• Customer service oriented and able to remain calm.
• Able to work nights and weekends.

Responsibilities

• Assist and communicate with fans regarding non-compliance with parking lot rules.
• Provide exceptional customer service including greeting fans and directions.
• Control access to restricted areas by verifying tickets or credentials.
• Escalate issues to management or local authorities as appropriate.
• Advise guests of stadium entrance rules and prohibited items.
• Monitor crowd activities and report suspicious or threatening situations.
• Escort players or special guests to and from their vehicles.
• Address complaints in a courteous manner and escalate as needed.
• Perform special projects and assignments as needed.

Skills

Effective listening

Communication skills

Attention to detail

Customer service oriented

Calm under pressure

Flexibility

Stand for long periods

Teamwork

Education

High School diploma or GED

Job description

SUMMARYThe Parking Security position reports to the Sr. Security Event Manager and will work at Gillette Stadium on event days ensuring fan compliance with parking lot rules, controlling access to restricted areas, monitoring crowd activity and providing assistance to guests.DUTIES AND RESPONSIBILITIESBeing prepared to assist and communicate with fans regarding non-compliance with parking lot rules including: Guests occupying more than one parking space per vehicle, inappropriate behavior, and public intoxication.Provide exceptional customer service including greeting fans, responding to guest inquiries, providing directions, assisting with seat assignments and general problem resolution.Controlling access to restricted areas by verifying tickets or credentials. Escalate issues to management or local authorities as appropriate.Advise guest of stadium entrance rules to improve guest experience including monitoring bag sizes and other prohibited items that are not permitted into the stadium.Monitor crowd activities and immediately report any suspicious or threatening situations to the area supervisor or in the event of an emergency the local authorities.Escort players or special guests as assigned by management to and from their vehiclesAddress all complaints and concerns in a courteous and professional manner. Escalate issue appropriately to area supervisors including accidents involving vehicles or pedestrians.Special projects and assignments as business dictatesSKILLS AND QUALIFICATIONSHigh School education or GED requiredPrevious experience in the security field preferred.Effective listening and communication skills.Attentive to detail and observantFriendly & customer service orientedAbility to remain calm and work under pressureAvailable to work all full Stadium events that include: nights and weekendsAbility to take direction, demonstrate flexibility with shifting priorities and business needsMust be able to adhere to process protocol and must be able to apply established protocols in a timely mannerPHYSICAL DEMANDSAbility to stand for prolonged periods of timeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe noise level in the work environment is typically loudDensely populated on event dayThe position may require work in inclement weatherCERTIFICATES, LICENSES, REGISTRATIONSNone RequiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.