Security Operations Scheduler Lead

Titan Security Group; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Paid time off

MBO bonus

Medical insurance

Dental insurance

Paid holidays

Pension plan

Career growth

Job summary

Titan Security Group is seeking a Scheduling Manager to oversee day-to-day security operations, optimize staff schedules and reduce overtime across client sites in Illinois. The role reports to the Director of Operations and requires strong leadership and communication with clients and field teams.

You will coordinate support services, monitor staff performance, manage personnel records, and assist HR with terminations, training, and compliance.

Qualifications

• High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a supervisor in security or customer service position.
• Experience in a heavy volume call center is preferred.
• Must be at least 21 years of age.
• Ability to acquire and maintain a security license (if required by the state), including state accredited training requirements.
• Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
• Proficiency with Microsoft Office software, scheduling software a plus.
• Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
• Standard office environment.

Responsibilities

• Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam
• Build, improve and maintain effective relationships with both client and employees
• Report all operational matters directly totheVice President of Operationsand/or members of senior management
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
• Handle any escalated security issues or emergency situations appropriately
• Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
• Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment
• Coordinates and documents performance tracking of all staff personnel
• Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department, as necessary
• Support HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals Explain company personnel policies, benefits, and procedures to all staff and job applicants
• Prepare correspondence and memos as needed
• Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
• Stays current on federal, state guidelines relative our services
• Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
• Other duties as assigned

Skills

Supervision

Customer service

Call center

Education

High School diploma or GED

Tools

Microsoft Office

Scheduling software

Job description

Titan Security Group is seeking a Scheduling Manager to oversee day-to-day security operations, optimize staff schedules and reduce overtime across client sites in Illinois. The role reports to the Director of Operations and requires strong leadership and communication with clients and field teams.

You will coordinate support services, monitor staff performance, manage personnel records, and assist HR with terminations, training, and compliance.