Security Operations & Scheduling Lead

GSG Protective Services; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Supplemental Insurance Options

Job summary

GSG Protective Services is seeking an experienced Operations Support Specialist to back security operations, oversee personnel, manage client relations, scheduling, and training across assignments.

This leadership role ensures operational excellence, regulatory compliance, client satisfaction, and supervision of security personnel. Strong communication and reporting skills are essential.

Qualifications

• Associate degree or higher required.
• Minimum three (3) years of related security or operations experience.
• Minimum two (2) years of supervisory experience within the security industry.
• Scheduling experience managing large staffing hours preferred.
• Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint.
• Proficient in computer systems and smartphone applications.
• Valid driver’s license with acceptable driving record.
• Must be authorized to work in the United States.
• Ability to maintain required security registrations and certifications.

Responsibilities

• Manage physical security procedures and operational protocols.
• Supervise security officers and operational personnel.
• Respond to incidents and complete documentation and reporting.
• Train personnel on company policies and post orders.
• Develop and maintain employee schedules.
• Conduct scheduling and payroll audits.
• Promote a positive and professional work environment.
• Collaborate with clients and internal leadership.
• Effectively resolve operational concerns and de-escalate situations professionally.
• Perform additional duties as assigned.

Skills

Operations management

Staff supervision

Scheduling & payroll

Incident response

Training & policy

Client relations

Documentation & reporting

Microsoft Office

Education

Associate degree or higher

Bachelor's degree or higher

Tools

MS Office

Security software (optional)

Job description

GSG Protective Services is seeking an experienced Operations Support Specialist to back security operations, oversee personnel, manage client relations, scheduling, and training across assignments.

This leadership role ensures operational excellence, regulatory compliance, client satisfaction, and supervision of security personnel. Strong communication and reporting skills are essential.