Operations Manager

Security Industry Specialists, Inc.; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Job summary

Security Industry Specialists, Inc. in New York City is seeking an Operations Manager to lead physical security, safety, executive protection, and risk management programs in alignment with client policies.

You will partner with the client Global Safety & Security team and SIS leadership to design and manage programs, ensuring effective incident response and service delivery. The role requires 5+ years in safety/security management, CPP/PSP certification, and proficiency with Lenel/Salesforce.

Qualifications

• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent.
• 5+ years of experience in safety and security management or supervision, law enforcement or military, or security control room supervision.
• ASIS CPP and/or Physical Security Professional (PSP).
• Proficient in PC and iOS hardware and software, including Lenel and Salesforce.
• Complete and maintain state guard certification as prescribed by state law; required by client.
• Must be a dependable team player with strong customer service and flexibility to work any shift (Mon-Sun).

Responsibilities

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures.
• Coordinate with client Global Safety & Security management team and SIS Executive team on all aspects of security and risk programs.
• Manage operations at local client campus including budget management, performance metrics and contract management.
• Identify areas for program improvements and service expansions; enhance customer service.
• Create measurable reporting for alarm monitoring, incidents, and performance metrics.
• Respond promptly to emergent events, staffing issues, and client requests.
• Perform other related duties as required.

Skills

Security operations

Incident response

Budget management

Stakeholder liaison

Leadership

Education

Bachelor’s degree

CPP/PSP certification

State guard certification

Tools

Lenel

Salesforce

Job description

Job Details: Job Location: New York City, NY 10001, Position Type: Full Time, Salary Range: $115,000.00 - $120,000.00 Salary,

About the role:

The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.

In this role, your responsibilities will be:

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures
• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
• Manage operations at local client campus including budget management, performance metrics and contract management
• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
• Perform other related duties as required

Qualifications: As a candidate you must have:

• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent
• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision
• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)
• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce
• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

We offer:

• $115,000-120,000 Annual Salary DOE
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer