24/7 Security Operations Leader | Client-Focused Manager

Harvard Maintenance; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health & welfare

Dental & Vision

401K enrollment

Vacation leave

Sick leave

Job summary

Harvard Protection Services in New York, NY seeks a Security Operations Manager to lead a portfolio of client accounts, ensuring service quality, compliance and operational excellence. You will supervise staff, manage scheduling, incident reporting, training, and liaison with law enforcement to deliver high‑level protective services.

Ideal candidates bring security licenses, strong leadership, and experience in fast‑paced, customer‑facing environments.

Qualifications

• State or municipality security officer licenses required or eligible.
• Criminal Justice or related degree preferred; advanced degree a plus.
• 3–5 years civilian law enforcement, security management, or military service.

Responsibilities

• Lead day-to-day security operations and supervise staff across accounts.
• Ensure service quality, compliance, and timely incident reporting.
• Coordinate scheduling, overtime, training, and staff development.
• Maintain timekeeping and personnel records; prepare reports.
• Liaise with law enforcement and emergency responders as needed.
• Oversee procurement, vendor relationships, and client communications.

Skills

Leadership

Interpersonal communication

Time management

Problem solving

Customer service

Microsoft Office

Education

Criminal Justice or related degree

Advanced degree

Tools

Scheduling systems

IT systems familiarity

Job description

Harvard Protection Services in New York, NY seeks a Security Operations Manager to lead a portfolio of client accounts, ensuring service quality, compliance and operational excellence. You will supervise staff, manage scheduling, incident reporting, training, and liaison with law enforcement to deliver high‑level protective services.

Ideal candidates bring security licenses, strong leadership, and experience in fast‑paced, customer‑facing environments.