Security Operations Manager

Colonial Security Services; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Career advancement

Laptop provided

Phone provided

Leadership team

Ongoing training

Job summary

Colonial Security Services seeks a Security Operations Manager to oversee daily security operations across the Philadelphia area. This leadership role focuses on exceptional client service, personnel management, compliance, and supporting business growth.

The ideal candidate will possess supervisory experience, strong leadership and communication skills, and a track record in scheduling and workforce management.

Qualifications

• Must have supervisory or multi-site management experience.
• Strong leadership, communication, and problem-solving skills.
• Experience with scheduling and workforce management software (TrackTik experience is a plus).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Valid driver’s license with reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays when needed.

Responsibilities

• Manage daily operations of multiple security contracts and client sites.
• Schedule personnel and ensure shifts are properly staffed.
• Conduct site visits, inspections, and quality assurance audits.
• Respond to client concerns and resolve issues promptly.
• Supervise Field Managers and Security Officers.
• Review incident reports, payroll, timekeeping, and scheduling accuracy.
• Ensure compliance with company policies, client post orders, and state regulations.
• Coordinate training, disciplinary actions, and employee performance evaluations.
• Assist with new account startups and operational planning.
• Participate in an on-call rotation for emergency coverage.

Skills

Leadership

Communication

Problem-solving

Scheduling

Time management

Tools

TrackTik

Microsoft Office

Job description

Now Hiring: Security Operations Manager
Location: Philadelphia, PA
Employment Type: Full-Time
Salary:$65,000 per year

Join the Colonial Security Services Team!

Colonial Security Services is seeking a motivated and experienced Security Operations Manager to oversee daily security operations throughout the Philadelphia area. This leadership role is responsible for ensuring exceptional client service, managing security personnel, maintaining compliance, and supporting business growth.

If you're an organized leader who thrives in a fast-paced environment and is passionate about developing teams, we'd love to hear from you.

Responsibilities:

• Manage the daily operations of multiple security contracts and client sites.
• Schedule personnel and ensure all shifts are properly staffed.
• Conduct site visits, inspections, and quality assurance audits.
• Respond to client concerns and resolve issues promptly.
• Supervise Field Managers and Security Officers.
• Review incident reports, payroll, timekeeping, and scheduling accuracy.
• Ensure compliance with company policies, client post orders, and state regulations.
• Coordinate training, disciplinary actions, and employee performance evaluations.
• Assist with new account startups and operational planning.
• Participate in an on-call rotation for emergency coverage.

Qualifications:

• Previous supervisory or multi-site management experience required.
• Strong leadership, communication, and problem-solving skills.
• Experience with scheduling and workforce management software (TrackTik experience is a plus).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Valid driver's license with reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays when needed.

What We Offer:

• Competitive salary
• Paid Time Off
• Career advancement opportunities
• Company-issued laptop and cell phone
• Supportive leadership team
• Ongoing training and professional development