Security Operations Leader - Multi-Site & Client Focus

GardaWorld; Atlanta (GA); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Atlanta site

Benefits package

Career growth

Travel opportunities

Job summary

GardaWorld in Atlanta, GA is seeking a Security Operations Manager who will bridge our clients and GardaWorld, ensuring exceptional experience and service quality while advancing account success through proactive communication and operational insight. You will lead multi-site security operations, supervise daily service, build client relationships, and drive staffing, budgeting, and compliance.

This role demands strong leadership, accountability, and a client-centric mindset.

Qualifications

• Operational oversight of security services across facilities.
• Strong client-facing communication and relationship building.
• Team leadership with performance management.

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
• Ensure progressive discipline is followed on all corrective actions.
• Perform other duties as assigned. (Must always be included)

Skills

Operational Oversight

Client-Centric Communication

Team Leadership

Attention to Detail

Administrative Proficiency

Job description

GardaWorld in Atlanta, GA is seeking a Security Operations Manager who will bridge our clients and GardaWorld, ensuring exceptional experience and service quality while advancing account success through proactive communication and operational insight. You will lead multi-site security operations, supervise daily service, build client relationships, and drive staffing, budgeting, and compliance.

This role demands strong leadership, accountability, and a client-centric mindset.