Client-Centric Security Operations Lead

GardaWorld; Burleson (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off and holidays

Disability coverage

Life insurance

Job summary

GardaWorld is seeking a Security Operations Manager in Burleson, TX. You will lead day-to-day security services, build client relationships, and ensure contract compliance while coordinating staff and budgets.

Role requires 3+ years in security management, US work authorization, and experience with scheduling, billing, and payroll. This position includes travel to client sites and a comprehensive benefits package.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Minimum 3 years Security Management experience.
• Must have experience with scheduling, billing, and payroll.

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff.
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications and GardaWorld policy.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements, client policies and procedures.
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to improve efficiency and services.

Skills

Operations Oversight

Client Relationships

Team Leadership

Attention to Detail

Administrative Proficiency

Job description

GardaWorld is seeking a Security Operations Manager in Burleson, TX. You will lead day-to-day security services, build client relationships, and ensure contract compliance while coordinating staff and budgets.

Role requires 3+ years in security management, US work authorization, and experience with scheduling, billing, and payroll. This position includes travel to client sites and a comprehensive benefits package.