Security Operations Lead - Training & Incident Response

Securitas Security Services USA, Inc.; Nashville (TN); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Securitas USA is seeking an Assistant Security Director to support the Account Manager in safeguarding client locations, overseeing supervisory training and daily operations, and ensuring compliance with post orders, client requirements, and internal policies.

The role emphasizes staff coaching, incident response, documentation, and coordination across security sub-units such as the fire control room and command center.

Formación

• Education & Experience: 3–5 years in security, law enforcement, or military; scheduling/operations experience a plus.
• Licensing & Background: Valid state Guard License required; background check and drug/alcohol test.
• Driver’s License: Clean driving record; ability to operate a company vehicle.
• Skills: Strong organization, multitasking, client issue resolution, and report writing.
• Customer Focus: Maintain positive client relationships and professionalism under pressure.
• Availability: Flexible to work outside normal shifts and respond to emergencies 24/7.

Responsabilidades

• Supervisory Support: Assist the Account Manager in coordinating technical and managerial aspects of security contracts at the location.
• Supervision and Development: Coach, train, and evaluate staff; address performance issues.
• Post Order Maintenance: Keep Post Order manuals up-to-date and ensure the site is clean and organized.
• Training and Onboarding: Support interviewing, onboarding, orientation, and emergency protocols.
• Documentation and Communication: Oversee reports, logs, and shift handovers with timely updates.
• Facility Oversight: Manage sub-units like fire control room, command center, loading docks; generate extra coverage as needed.
• Incident Management: Respond to minor incidents, ensure proper action and notify relevant parties.
• Employee Relations: Address payroll or complaints; assist investigations and documentation.
• Disciplinary Actions: Recommend counseling or disciplinary actions with HR approval.
• Emergency Response: Respond to site emergencies; maintain client relationships through proactive support.
• Security Professional Support: Occasionally perform security duties up to 50% of the workweek.

Conocimientos

Organizational skills

Multitasking

De-escalation

Written communication

Coaching/Training

Educación

High school diploma

Some college preferred

Herramientas

Microsoft Office

Descripción del empleo

Securitas USA is seeking an Assistant Security Director to support the Account Manager in safeguarding client locations, overseeing supervisory training and daily operations, and ensuring compliance with post orders, client requirements, and internal policies.

The role emphasizes staff coaching, incident response, documentation, and coordination across security sub-units such as the fire control room and command center.