Security Operations Lead — Growth & Client Success

Titan Security Group; Green Bay (WI); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Paid holidays

Pension/ retirement

Job summary

Titan Security Group in Green Bay, Wisconsin, is seeking a Security Operations Manager to oversee day-to-day security operations, recruit and develop staff, and partner with HR to deliver best-in-class service. The role requires strong leadership, scheduling expertise, and excellent client relations.

You will manage overtime, coordinate training, and ensure compliance while supporting corporate security objectives.

Qualifications

• Bachelor’s degree preferred and 2 years in security or customer service.
• Experience in a high-volume call center preferred.
• English reading/writing/speaking required; bilingual a plus.

Responsibilities

• Build and maintain relationships with clients and employees.
• Report operational matters to Portfolio Manager and senior management.
• Manage schedules to minimize overtime in WinTeam.
• Recruit and develop the workforce; direct sourcing for open roles.
• Coordinate support services to meet financial and operational goals.
• Handle escalated security issues and emergencies.
• Conduct annual reviews of on-site staff and supervisors.
• Maintain personnel files and workforce management systems.
• Assist HR with hiring, training, and onboarding.
• Explain company policies and benefits to staff.

Skills

Security operations

Supervisory experience

Staff development

Communication

Education

Bachelor’s Degree Preferred

Tools

WinTeam

Microsoft Office

Job description

Titan Security Group in Green Bay, Wisconsin, is seeking a Security Operations Manager to oversee day-to-day security operations, recruit and develop staff, and partner with HR to deliver best-in-class service. The role requires strong leadership, scheduling expertise, and excellent client relations.

You will manage overtime, coordinate training, and ensure compliance while supporting corporate security objectives.